Club Quarters are full service hotels designed for business travelers in prime city center locations. We offer our member organizations savings through low fixed rates, available 365 days a year, even when a city is full. Learn how you can become ...
Club Quarters Hotels (clubquartershotels.com) has 20 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Sue G.
Requested an early check in at the Club Quarters Hotel Trafalgar Square for a surprise birthday weekend and got a list of charges and a reprimand for not having booked an extra day if I wanted to check in early. With hospitality in the UK experiencing such a hard time, I recommend you train your staff to offer better customer service.
Paul B.
Called before making my reservation to enquire about facilities, breakfast, and parking, etc. On arrival was informed that the 'so called parking facilities' was a 20 min walk away and a cost of almost £50 per day (it was also raining). The room was tiny, the decor was basic, dated, and tired, and the shower (hmmm I am being generous here was barely enough room for one person covered by a flimsy cheap looking curtain. The breakfast was also an additional £18.00 although I was told it was part of the booking. At £200 a night this establishment was nothing better than a backpackers hostel in drag and to add insult to injury, I have just found out that they have overcharged me by 50% (approx £300.00 from my credit card although providing an invoice, approx £200.00) for my stay. At best gross incompetence for a '4*' establishment but based on my experience I am more inclined to think the worst.... be careful and check your statement after leaving this establishment
Rok
I was in New Orleans, my flight to Philly was delayed and I lost my connection in Philly. I needed a room once in Philly (the only available flight Philly-Rome was the day after), so I made a non-refundable reservation. 30 minutes later my flight was delayed again to the next morning, I didn't need anymore that room, I asked for a (at least partial) refund. It was only 30 minutes after the reservation..They charged the full amount from my credit card. I believe that sometimes you can close an eye .. the hotel didn't have any cost from my reservation and had the room immediately available for anyone else. I know it was a NON refundable, but I was 100% sure when I booked, I lost my connection and I had to find an accomodation in few minutes before the flight departure.. Never again with Club Quarters!
A. H.
Wow wow wow … I’ve just spent a fantastic weekend at club quarters hotel in Trafalgar Square which is beautifully located right in the centre of everything. All the staff are wonderful and friendly. A special thank you to the front of house staff whom always had a genuine smile and were very helpful .. all requests were seen to speedily. Matthew, the manager (who is lovely) obviously runs a tight ship, the hotel was spotless with all required amenities … the bottled water machine is a lovely touch. The rooms are a good size with comfortable beds. My only gripe is that our room was on the 8th floor (840)right at the end of the corridor .. a bit of a trek but at least we got our steps in. I would not hesitate to stay here again .. wonderful.
