Club Quarters HotelsReviews of clubquartershotels.com

Surprised by the negative comments. I stayed at Club Quarters Gracechurch Street last week and have to commend all the front of house staff as they were wonderful. Having previously worked in the hotel industry for many years I know customer care is paramount and they certainly didn’t disappoint. Thank you so much for such a wonderful stay I hope to return at some time.

Arrived at Club Quarters St Pauls only to be told that they had overbooked and were sending us down to a different Club Quarters - which was a 20 minute walk without offer of transport, or explanation as to how they managed to overbook. We were also informed that 4 other guests were being sent there as though it should have made us feel better. Once we arrived at Club Quarters Gracechurch Street, again we were not offered any beverages and had to wait ages before they could complete our check in. Given we were only staying for one night, we felt that we were being kicked out because we were lower on their list of priorities. No offer of any compensation for this, or an upgrade, or anything for that matter. A shame because the room was actually decent for London but terrible customer experience.

I want to start with a shoutout to Nick, who heard it was my friends birthday and sent us up some wine to celebrate. It really had the trip off to q good start. However, A/C wasn't working properly on a night of the heatwave, when we called down to reception after realising it wasn't getting better after we returned from our show, they said it was a common query and issue of the night, when asked if we could have a fan, he said they had already given them all right. Said to try auto setting (which didn't help at all) and then left us to it. No sleep for us and when we mentioned it in the morning, we got a sorry we are working on it.

I will relate my story in full, so any potential customers know what to expect. I had booked my stay for five nights and fully paid in advance. Two days before arrival, my flight was cancelled last-minute and I immediately let the hotel know through the Booking.com app indicating the new arrival date. Noticing that they had not replied after 24 hours, I sent another message asking for confirmation they had received the first text. No reply. When I arrived in Houston the receptionist said that they considered it 'no show', but I had the full booking documentation, including the messages they had ignored. So I was given the room I had booked and at the same time told that an amount of $150 would be additionally pre-authorised to cover for potential damages and refunded upon check-out. Ok, fine. One day into my stay I see that the pre-authorised amount had gone up to a total of $346.89, with no explanation. I immediately asked at the reception and was given an opaque answer along the lines that more needed to be pre-authorised, and there was nothing to worry about since I would be refunded at the end of the stay, within two to three working days (a receptionist). I trusted them. Back in Europe I received an invoice that made little sense charging me twice for 'no show' and multiple taxes (basically they charged no show although I had timely communicated the late check in). They are obviously not planning to refund anything. Please do not trust these people with your credit card details, and go somewhere else.

We spent a long week end at Club Quarters , near St Paul Cathedral, London, - we could see part of the cathedral from our bedroom, walking distance, 30 seconds. 3 Adults, nice suite room Location: great, staff very friendly and professional, dealt with any enquiries so fast. clean hotel, clean room. Complimentary hot beverage in a very nice lounge, all day/night long, bottle of filtered available whenever. There were one or two minor negative points, however the offer we had, was good value for money. Will book again in the future

This hotel has an exceptionally great location, being about 30 seconds' walk from St Paul's Cathedral in London. The bed was comfortable and free bottled water was available. However, the interior has clearly not been refreshed for maybe 20-30 years and housekeeping daily servicing of the rooms is not automatic, only by request. We requested a full service at 10.00 am and had to chase them at 3.30 pm, wasting our time while we had to vacate the room while they did the service. The hot water in the bathroom took 5-10 minutes to run warm, and the shower was prone to going stone cold in the middle of taking a shower. When maintenance came to take a look, they informed us nothing could be done because the plumbing system was so old. The bar was closed at 11.00 pm, so forget coming back for a late night drink, because there is no room service either. It was certainly not what we paid 4* prices for. CQ need to do a major upgrade in accomodation and service levels and it is safe to say that we will not be using any of their hotels in future

We had a room booked but very last minute we were snowed in where we live no trains I requested a refund or Part refund they refused with out discussing. I strongly recommend you don’t use this hotel

Tiny (as in miniscule like an interior bottom deck room on a Carnival cruise ship!), dirty, worn out rooms. Furniture needs to be thrown away, including, the worn out mattresses that are just painful. No amenities anywhere at all; nothing, nada, zippo, fuggedaboutit! Poorly managed with NO service. They would not even bring a box if tissues to the room after saying they would three times, so I finally had to go down to the desk and fetch it myself. No housekeeping. Why are these people still in business?! Worst of all, they promised at least a partial refund and then refused to provide it.