Club Quarters HotelsReviews of clubquartershotels.com

We stayed here for 4 nights and, quite honestly, it was one of the worst hotel experiences I’ve had. For the entire duration of our stay, the room was not cleaned once. Towels were never changed, and used/dirty towels were left in the room the whole time. We repeatedly contacted the front desk asking for clean towels and basic tea/coffee refills — nothing was ever brought up. To make matters worse, food boxes and rubbish were left in the room for multiple days, with bins piling up and no housekeeping support whatsoever. This wasn’t a one-off oversight — it was consistent across the entire stay. After returning home, I raised this directly with the hotel. Initial contact was made, but since then the communication has been extremely poor. I’ve had to chase repeatedly, including making international calls from the UK, where I was hung up on multiple times. Weeks later, the issue is still not properly resolved. This goes beyond inconvenience — it’s a complete failure of basic hotel service and customer care. Very disappointing experience overall.

Terrible and please be warned against ever staying with this Hotel chain - this is the first negative Review I have ever had to write since the internet was founded and my first experience of this hotel chain as a frequent internationally traveller. Judge for yourselves but this is the experience I had : I arrived for a pre booked and paid for room on Friday 18th November at 5.45 pm at the Club Quarters Hotel London City - earlier in the day I had had a concerning call where the operator seemed to be saying that if I had been charged twice for the room it was non refundable. I alerted our superb private bank and our concern was well met and supported and it was confirmed the money for the room had been transferred although a block was put on our cad for Club Quarters Hotels for any further payments for securty. On arrival at this 'Hotel' the pre booked and paid for confirmed booking was not registered with door staff. I was offered a room to change and after putting on my DJ for an important City event close by there was still not a room available - their system was still showing that booking had not been confirmed despite the money having been taken from our account. I had already called our superb private bank who had confirmed directly with the Club Quarters staff that the money for the booking had already been taken by Club Quarters. There was no care or effort to explain or make a room available despite the evidence of payment having being provided. I would not book or stay at Club Quarter under any circumstances - the staff are unhelpful, and there is an emphasis on taking your money with no responsibility for service. I would suggest this is the result of very poor management from the top as I got the same feeling from both door staff and early call in the day . Our bank have refunded the money for the booking as they know our integrity well. I would describe the behaviour of the hotel as close to fraud - taking your money and not providing the service in terms of a room, door service and any level of integrity. Please be warned.

I booked a family stay at Club Quarters Trafalgar Square (August 2025) after a previous serious incident at the hotel. The management offered me a complimentary night and a preferential rate for the rest of the stay, which I accepted in writing. From the very beginning I requested two rooms. The hotel confirmed “everything has been booked for you” but never clarified that their preferential rate only applied to one room. On arrival, I was unexpectedly charged a much higher rate for the second room. I felt misled and embarrassed, and despite raising the issue with management, the hotel has refused to honour the written agreement in full. I am now pursuing the matter with my bank and consumer authorities in the UK. I would caution other travellers to get every detail in writing, and be very careful about relying on what management at this hotel promises.

The place is absolutely awful. Their age guidelines for check in are difficult to find on their website as is, so imagine my surprise when I find out I can’t check in. After being denied a refund, I’m now forced to be homeless in San Francisco for a weekend and down $400. This place is awful, don’t go here.

We’re currently sat in the lounge where we’ve been asked to wait for another 15 minutes because housekeeping are between. It’s 16:05 at the moment & our room should be available from 15:00, not a great start considering the price & we’re here for 2 nights…

Arrived at Club Quarters St Pauls only to be told that they had overbooked and were sending us down to a different Club Quarters - which was a 20 minute walk without offer of transport, or explanation as to how they managed to overbook. We were also informed that 4 other guests were being sent there as though it should have made us feel better. Once we arrived at Club Quarters Gracechurch Street, again we were not offered any beverages and had to wait ages before they could complete our check in. Given we were only staying for one night, we felt that we were being kicked out because we were lower on their list of priorities. No offer of any compensation for this, or an upgrade, or anything for that matter. A shame because the room was actually decent for London but terrible customer experience.

I will relate my story in full, so any potential customers know what to expect. I had booked my stay for five nights and fully paid in advance. Two days before arrival, my flight was cancelled last-minute and I immediately let the hotel know through the Booking.com app indicating the new arrival date. Noticing that they had not replied after 24 hours, I sent another message asking for confirmation they had received the first text. No reply. When I arrived in Houston the receptionist said that they considered it 'no show', but I had the full booking documentation, including the messages they had ignored. So I was given the room I had booked and at the same time told that an amount of $150 would be additionally pre-authorised to cover for potential damages and refunded upon check-out. Ok, fine. One day into my stay I see that the pre-authorised amount had gone up to a total of $346.89, with no explanation. I immediately asked at the reception and was given an opaque answer along the lines that more needed to be pre-authorised, and there was nothing to worry about since I would be refunded at the end of the stay, within two to three working days (a receptionist). I trusted them. Back in Europe I received an invoice that made little sense charging me twice for 'no show' and multiple taxes (basically they charged no show although I had timely communicated the late check in). They are obviously not planning to refund anything. Please do not trust these people with your credit card details, and go somewhere else.

This hotel has an exceptionally great location, being about 30 seconds' walk from St Paul's Cathedral in London. The bed was comfortable and free bottled water was available. However, the interior has clearly not been refreshed for maybe 20-30 years and housekeeping daily servicing of the rooms is not automatic, only by request. We requested a full service at 10.00 am and had to chase them at 3.30 pm, wasting our time while we had to vacate the room while they did the service. The hot water in the bathroom took 5-10 minutes to run warm, and the shower was prone to going stone cold in the middle of taking a shower. When maintenance came to take a look, they informed us nothing could be done because the plumbing system was so old. The bar was closed at 11.00 pm, so forget coming back for a late night drink, because there is no room service either. It was certainly not what we paid 4* prices for. CQ need to do a major upgrade in accomodation and service levels and it is safe to say that we will not be using any of their hotels in future