clubcarwash.comReviews of clubcarwash.com

Had my car washed one Friday,March 7 at club car wash on Crossover Rd, Fayetteville, AR. When I got home and inspected the car, the whole back of the car was filthy. It didn't even look like any water or soap touched it. It was also dirty along the bottom of the car on both sides.

Bad ,rude employees.

This is my problem, it won't let me cancel online, I no longer live in Texas and it won't let me, they don't have a customer service number. I changed my card so they wouldn't take any more money from me and it didn't help, they charged me again.

Moved so cancelled membership on app. Got billed again the next month. Agent says cancelling on app doesn’t work. Said she couldn’t refund money.

Was a member , canceled. My truck was damaged when the wash malfunctioned and the truck behind me hit my hitch and damaged it. The company responded and stated any truck older than 7 YRS OLD will not be fixed by CLUB CAR WASH. So if you consider this any 2018 or old will not be fixed. I canceled my membership. Such a disingenuous experience with this company the lack of integrity. Poor Business Ethics .

They Just opened a new car wash in Eagan Minnesota. Long story short the car wash scratched my car. They will not fix it even though the scratches match the motion of the mitters.

I am absolutely disgusted and beyond disappointed with Club Car Wash in OKC and their complete lack of accountability. Two days ago, my husband and I took our brand-new car through their car wash. About halfway through, we heard a loud pop—a noise that was concerning enough for us to immediately pull over after exiting. What we found was shocking: a massive gash in my passenger-side tire and damage to the rim of my brand-new car. We immediately filed a claim, expecting the company to take responsibility for damages clearly sustained during their wash. However, their claims department has outright denied any accountability, stating that there is "no way to prove" their car wash caused the damage. Meanwhile, we are now forced to replace the $400 tire out of pocket and left with a $1,400 bill to repair the rim of a vehicle that was in perfect condition before entering their wash. The lack of professionalism and complete disregard for customer concerns is absolutely unacceptable. A reputable business would stand behind their services and take responsibility for damages caused by their equipment. Instead, Club Car Wash refuses to acknowledge the issue, leaving us with a financial burden caused by their negligence. To anyone considering using this car wash—beware. If something happens to your vehicle, expect them to deny responsibility and leave you with the repair bill. This is not how a trustworthy business operates.

--DO NOT WASH YOUR CHEVY COLORADO OR GMC CANYON HERE-- First, I want to say, the onsite manager was great and fully understood the issue and filled out the accident report expeditiously. Second, I understand this is a known issue with my specific vehicle make, model, and year. There has been a service bulletin issued by GM for this car wash roof dent issue. The problem is with corporate. After damaging my truck, I immediately, (within 20-min) returned and filled out an accident report. A few days later, I contacted corporate to inquire about the claim. They informed me that they were not going to do anything about the dent as there was a TSB about it. OK, fair enough, but how about a refund or at least a partial refund for the monthly subscription rate of $32.84 that I spent for one $10 wash? That would seem fair and equitable. She forwarded me to the customer service staff where I was told that “a supervisor will have to approve that, and she is not here. You will have to call back”. So, after 3-calls and many excuses, and 16 days, I am still dealing with this. What happened to doing the right thing instead of hiding behind a shady policy of “no refunds”. This clearly shows the management’s intentions towards their customers. I have been a monthly member of Charlies Car Wash in Kansas City for years without any issues. Their people are top notch, and their car wash cleans better than Club. I was changing memberships out of convenience. Something closer to home. Refund completely denied. Paid $34 for a $10 wash. SMH.