clubcarwash.comReviews of clubcarwash.com

I used it a couple of times, and it worked, but on my last visit, the carwash broke down while I was in the car. I messaged the company via the app and by email, and I have not heard anything back, which is terrible customer service. I won't be using again

This is for management. I called and canceled my plan on the last day of my month. They said they needed 7 BUSINESS DAYS to cancel. They said “too bad” and “next time call 7 days before”. I will never do business with a company that adheres to shady business practices.

Stay away from this place if you like your car. Damage at wheel wells on both sides from their wand with a chip of paint gone, the blue cloth that runs across your car scratched my car took the paint off the spoiler all the way across. Terrible customer service...Better business bureau says it all. Over 200 complaints! Pissed off in Green Bay!!!!

Recently had My vehicle washed at the 99th st. location in Omaha. I paid for the ELITE was to get the salt off the bottom side. Once home I put the vehicle on a lift and found the underside had no signs of being washed. Cutting this short I contacted corporate, After the second contact, They offered a voucher for another wash. I think they could have offered a bit more due to the circumstances. I said OK but send two so I can try two locations one with my vehicle and the other with my wife's. This will verify that it was anomaly or equipment issue as they claimed. No response, No vouchers. It's been almost 3 weeks with not further responses from them. Beginning to think it's a scam to get more $$ for a service not provided. Should anything change I will update this review

Damaged my vehicle

Last Friday, I went through the Club Carwash on N 72nd Street. I have a white 2025 Honda CRV, I went through the carwash and was drying it off and notice a black scratch on the passenger side door. I immediately found the GM and he took pictures as well as obtaining all of my personal information. He advised me that the claim department was closed on the weekend, and I would be hearing from them on Monday. Wednesday, came so I decided to email them to see where they were in the process of my getting an estimate, etc. I received an email within the hour and they told me that they were taking no blame for the damage to my car. They totally made me feel like the damage was there before I entered the car wash, I have had it for only 2 months. After reviewing some of their other reviews, it looks like I am not the only one who they did not rectify the problem. My insurance agent told me that I could put a claim against them, but I decided to just cancel my membership and write a review to warn others before going into this car wash. Terrible, terrible company.

Club Car Wash is the worst!! I have had multiple scratches to my vehicle and I reported the damage to them, all they say is their car wash didn't do it and their not responsibly. My girlfriend vehicle had a piece ripped off and they said the same exact thing. Look up Club Car Wash on the better business bureau site and you'll see they have over 200 complaints. Please stay away from this place and tell everyone you know!! Beware Club Car Wash

Avoid this scam at all costs. They have double billed on multiple occasions, never upheld promises to correct or 50% off memberships. Besides cutting corners and not cleaning their lines to where the stale water and mildew in the tanks make you want to vomit when going through the wash. Good luck contacting their support. They push you online, yet never respond to emails or electronic changes. If you do finally get someone on the phone it's clearly a 3rd party who doesn't have a clue. They claim they can't process refunds and for 6 months keep saying they're changing systems. I had multiple vehicles on the plan and have wasted 6 months trying to get away from this shady operation. Finally have gotten BBB involved and had to get my credit card company to put a block on them. AVOID AVOID AVOID.