Phillip P.
Be Cautious before booking!
I booked a trip to Mexico through this company and we were not able to go due to my wife's pregnancy. We cancelled well within the time for a full refund and still have not received it over 18 months later. You can never talk to anyone and they always send you either an email or text saying its being taking care of. For what it's worth, I would highly recommend you be very cautious before booking with this company as I have never dealt with a customer service like this.
Response from Club 1 Hotels, LLC.Sep 22, 2023
Hello Phil, We find the situation quite unusual. We did receive your email requesting a refund on 09/26/22, and our records indicate that we successfully processed it on our end. However, considering that you haven't received the refund, we will initiate a ticket with our credit card processor to address this issue promptly, and we aim to have it resolved within the next three days. It's possible that there was an issue on the credit card processor's side. Our dedicated team will be in touch with you soon to provide more information on the status of your refund. Should you have any questions or updates regarding this matter, please don't hesitate to contact us at [email protected]. Thank you for your patience and understanding. Sincerely, Club1Hotels Support Team