Club 1 Hotels, LLC.Reviews of club1hotels.com

Nothing more good, but comfortable stay and clean room make it the review 3 star

Club 1 Hotels runs regular promotions which can easily save you 10-30% off a rate that already matches or betters any other rate I've found, either direct with the hotel or with other third party booking sites

I have been a member for several years, but up to now I have not booked with them. To be honest, I have not lookedtoo hard, but don't see too much benefit against booking directly with Hilton. The hassle of buying points, not sure about elite status benefits, and the worry about trust following some of the reviews has kept me away from booking. I have just read a sensible review which may change my mind. Book well in advance, and check directly with the hotel that the booking is made as requested and confirmed.

Room was great nice lots of room breakfast was good my only problem is they didnt tell me the pool would be closed

The tides hotel in Port Towsend This place is in a perfect location, it’s beautiful and decorated with a clean minimalist feel. You can tell it was maybe recently updated. The front desk lady was super nice and helpful. Check in was a breeze. With that being said, I’m a stickler for clean hotel rooms because I was once a housekeeper for a hotel. I know the inns and outs. While I know things could be much worse- I still have reservations when I’m paying $250+ for a room and things were over looked. Upon entering the halls to my room, the place smelled old. It was strong. And although I understand it’s by water and the place is old, the smell was off putting. The top blanket in hotels is not washed every time. That’s why upscale hotels do a really good job of covering the top blanket with a duvet or sheets. You have a sheet on top that you fold over and under the blanket and then the bottom sheet it folded over both the top blanket and sheet. They did not do this- and there was spots on the blanket. I always pull everything back and look to see if it was payed in. While there was no obvious signs of any one laying in the bed, there was some hair and it resembled dog hair. The bedding smelled clean fresh out of laundry so I wasn’t worried. The bathroom was nice very and clean. They put a strip over the toilet to show no one has used it and that it was cleaned. There was some finger prints on the magnifying mirror and as I was showering someone had written “I see you” With tiny footprints in the fog on the shower door. Lol it was cute- but it was not throughly cleaned. The pump for the conditioner and body wash did not work good. I could see they were full, but did not pump out any thing. There were some odd drips on the door in the bathroom that may have been splatter from throwing up? And there was some of the same on the skirting area on the bed. An old dried noodle on the base of the table and some kind of wrapper was left on the floor. The floor in front of the fridge was sticky… oh- and there was a ladies eyelash stuck to the tissue box. The door to the hall was drafty and loud. The light from the bottom and side of the door lit up the room. And you could hear EVERYTHING from everywhere. Every year I gift myself a night away with no kids or husband and I chose this place because of the jacuzzi tub and that was great! It was clean and the view was beautiful. The towels were fluffy and clean, the bed was also very comfortable. This place has a ton of potential!!! Maybe if they get different housekeepers? I know the pool of people trying to find jobs is lacking ppl who really want to work- but at the end of the day, I paid $250+ for a sorda clean room so that’s a bit disappointing.

I've enjoyed Club 1 Hotel benefits through an employer and was finally able to reserve through them on a recent trip to Aruba. I stayed at Riu Palace (all inclusive) and the edge on my Club 1 reservation was the "credits" we received that can be used towards the hotel. While they are not direct credits and more so coupons, they were not being provided by the hotel directly at this specific time of my booking. There was a holiday deal going on so my booking came out cheaper with Club 1 versus direct through the hotel so I came out on top, despite not using the coupons. I've only booked hotels through them thus far. I look forward to using Resort Pass one day which I believe is exclusive to this membership. My gripe with Club 1 is its inconsistency and what seems to be a manual process in place. Most reservations allow a generous cancellation policy which is a plus but if you do need to cancel, it takes weeks to get a refund! The first time I booked and needed to cancel - I didn't get a refund until I reached out several times and I was $9k out on my credit card for several weeks. They say 15 business days from the date of confirmation but this is much longer than if you were to do a direct booking. When booking a vacation, that's a lot of money to have to wait around for and not to mention inquire of after it's been several weeks. The same goes for points that did not automatically show up for my booking from last month. Once I reached out, they were presumably manually added. Finally, when it comes to accommodation descriptions, such a a hotel room type, it's really difficulty to know what you'll be getting because there's no specific description provided typically and when you text with customer service, they really don't know more than what their vague description states. To work around this, I booked multiple reservations, then called the hotel directly to know what I booked and then cancel, which again takes weeks on end to process. Sometimes you think based on the description that you are getting a great deal for a specific room type and upon booking, you learn this is not the same. It would be very straightforward and helpful if room descriptions were exactly the same as booking direct so there's no confusion as to what you are paying for. Also, it is at times unclear as to if you will owe a resort fee outside of the price you pay Club 1. I luckily did not need to pay anything additional for my reservation in Aruba, but for a previous reservation in Hawaii, I would have needed to. The sales they have sporadically at times make Club 1 competitive pricing wise. However, if you have loyalty membership to hotels (think Hilton, Marriott), you will likely get a better value booking direct - and not to mention points and the incentives (free breakfast/food and beverage credit, late check out, voucher if applicable) for your stay. You can also cancel and get money back within 24 hours! It would be great if Club 1 would be able to negotiate some of these things as I typically will always end of preferring to book direct when the price is lower direct.

Had to use Club1 in a pinch. All of the reservations were being made smoothly until Club1's site crashed. 24 hours later when the site was fixed, my reservations were gone....EVERY ROOM BOOKED. I was very disappointed. Eventually, two different hotels were located in close proximity. I had to stay one day at one location, a few days at a different location. All this with kids and animals. It was a bummer. I hate the sign on system (unless fixed). I did like that Club1 management communicated. Bummer that I was compensated somehow but... Oh well.

Most everything was good, but their FINAL TOTAL was incorrect. When we checked out, there was a extra bill that was slid underneath our door with an ADDITIONAL $116.48. I immediately got in touch with Club Hotels and was informed that their RESERVATION TOTAL doesn't include hotels extra tack-ons. My point is WHY would we need this site then? They're supposed to find out the best deals. VERY disappointed. I would have never booked this place had I known they were going to screw us over with extra fees. These should be disclosed to those booking.