CloudResearch, formerly known as TurkPrime, makes online social science, market research and participant recruitment powerful and easy.
Cloudresearch (cloudresearch.com) has 175 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Jon
CloudResearch is the best participant platform for online research. Their data is the highest quality (better than Prolific and all others) and has the best teams features for classroom use and enterprise for reporting. Recommended without any reservations! A++
Michael
I completed 483 surveys with no issues. Then out of the blue they decided to waitlist me, meaning I could no longer access any new surveys. I feel like they decide to remove people when they make too much money from the platform. Customer service will not provide the reason so I have to speculate. UPDATE 13/03/2026: As per the reply to my review I contacted customer service about 'exploring a path back to full access'. Here is the reply: 'We reviewed your account and confirmed that it cannot be reinstated to full access. At this time, your account will remain limited to participating only in follow-up studies that researchers may invite you to after prior participation. Unfortunately, we’re unable to restore full study access or make additional changes to the account status.' Again no reason for why I was banned. If I had more time and energy I would probably pursue legal means but I have better things to do with my life.
Response from CloudresearchMar 13, 2026
Thank you for sharing this, and we appreciate the effort you put into 483 completed surveys. We want to address your speculation directly: participant earnings have absolutely no bearing on account status. CloudResearch earns its fees from researchers — not by limiting participant payouts — so there is no financial incentive for us to waitlist high-volume participants. Waitlist decisions are driven entirely by data quality signals — factors like response effort, consistency, and platform behavior — which we monitor to protect the integrity of research data for the academic and commercial researchers who depend on it. These standards apply equally across all participants regardless of their survey volume or earnings. We recognize that not receiving a specific explanation is frustrating. If you'd like to better understand your account status or explore a path back to full access, please reach out to our support team and reference this review — we're happy to take a closer look.
S
After 2 years they kicked me off the platform. Their support specialist Jay manually kicked me off after I asked him to verify if my account was in good standings (it was) I was just paranoid about a rejection that didn’t matter because I had 1000+ approved submissions so one 1 rejection was not going to do anything and I was still getting studies… next thing you know 30 minutes after speaking with JAY my account gets nuked.. Lesson learned for anyone do not contact their support for anything.
Arizona
I used to use Cloud Research with success, and made a decent amount of money from it. In my experience, they did pay, and at the time, it went well. I liked the previous system of being able to choose to upload your ID or not -- it was made clear that by declining to upload your ID, you may be missing out on certain opportunities, but it was never mandatory. I am fine with that -- I am absolutely not comfortable with forking over my ID, and I am okay with taking a small penalty for that. I recently attempted to return to this site, and it seems that they have now made ID checks mandatory. This is an unacceptable invasion of privacy and, at least to me, makes the site unusable. If everyone would refuse to do it, they wouldn't be able to enforce this. Yes, using this service is optional. Fortunately, many competitors aren't such sticklers for invading the privacy of the people they're already using for their own gain. I am intimately familiar with academic research. The risk of participants being dishonest can be accounted for without forcing those participants to hand their personal information over to a website that is no less vulnerable to a security breach than any other.
Michael F.
Ridiculous qualifying questions! Even when you give the obvious answers correctly you are warned that you are not being accurate. Horrible experience, especially through MyPoints!
Rosa
I was basically banned after taking surveys for two years. These sites need to be regulated. They are telling me I must verify myself to withdraw the final 11.00 dollars I owe. I am not going to provide my personal information to this site. They probably will have another excuse to ban me.
Response from CloudresearchMar 13, 2026
We're sorry to hear about your experience, and we want to be clear: your $11 is yours and we want you to receive it. Identity verification before withdrawal is standard practice on payment platforms, and in our case it serves a specific purpose — ensuring that participants are who they represent themselves to be when qualifying for studies. Connect serves universities, medical institutions, and commercial researchers who depend on verified, accurately profiled participants. When someone misrepresents their identity or demographics to qualify for a study, it corrupts the research data that scientists and institutions rely on. Verification is how we uphold that standard — and we're transparent about it as a platform requirement. We recognize two years is a real commitment, and we appreciate that. If you'd like to claim your balance or have questions about how your information is handled during verification, please reach out to our support team — we're happy to help.
Jimmy B.
What a disappointing waste of a platform. I signed up. I logged in. They banned my account before I could even set it up. Then I ask what is going on and they said "No further information will be provided." So I am slapping their faces with another one star review. You see your reviews guys? Your website won't last much longer if you keep treating people like that. I did absolutely NOTHING, I was legitimately logging into the website for the first time. I didn't even get any emails indicating my account was ready to be logged into. The moment I log in, I'm banned. Yeah, you all are the worst. People were right. I shouldn't have even tried. Absolutely abhorrent how they treat people trying to sign up and apparently according to the reviews, it's abhorrent how they treat people already on their platforms.
Delaney C.
I was told that they couldn’t grant me access and that the decision was final with zero reason or explanation. I don’t understand because I am part of many other research panels with no issue. Not sure what the problem is with them. But looks like by the other reviews I’m not alone. Do not do business with them.
