Mark F.
We rented two extra heavy duty
We rented two extra heavy duty, four wheel Scooters for our cruise out of Seattle. What we received was not even close to what we asked for. It was like they gave us the Worst scooters that they had. We took possession of them at the pier and one of them made it onto the ship all the while making noise. I called the scooter supplier and Told them that The scooter was not working properly and could not be trusted to drive any further other than to return the scooter at debarkation. They told me they would give me a full refund on the one scooter that didn’t work. But what I received from Cloud Of Goods was only 50% of the rental on That scooter, the one I could not Use. Had I went with the Competitor Scootaround They put an extra scooter on the ship in case one breaks down. My entire vacation was completely ruined. My wife and I require the scooters to get around. And we were forced to give up all of our shore excersions and we’re forced to go to dinner one at a time using the only scooter that worked.
Response from Cloud of GoodsSep 16, 2025
Hi Mark, Thank you for sharing your feedback with us. We sincerely apologize for receiving poor-quality equipment and truly appreciate you taking the time to let us know. As per our system, a full refund for the remaining value of your rental has already been issued. We deeply regret the frustration caused and are committed to learning from this experience to improve both our products and service moving forward. As a token of our apology, we’ve also created a discount code and emailed to you, which you can use toward a future order with us. We truly value your patience and hope to have the opportunity to serve you better in the future. Warm regards, Cloud of Goods Team