Cloud of GoodsReviews of cloudofgoods.com

The scooter was nowhere to be found when I arrived at my hotel. It was supposed to be delivered between 10 and 11 am and didn't arrive until late that night. The next day when I used it, the power was low and would not go up a hill. I had to get off of it and pull/push it up a hill. This was the worst scooter I've ever used/rented. I was told via text that I would get a full refund and now they are only giving me a partial refund. Do not not rent mobility scooters from this company.

On a recent trip to Palm Springs I reserved a walker through Cloud of Goods for my wife that turned out to be a bad decision on my part. The red flags started going up when I received a call asking if they could deliver the walker two days in advance of our arrival. Of course I declined as I was concerned I would be charged for two extra days. Next was when the frustration started. We arrived at the Airbnb we reserved to find the walker had been delivered, unassembled, still in a box. I was on vacation and wasn’t prepared to do the assembly nor was this in my vacation plans. What followed over the next few days was many emails back and forth with no resolve. I asked for a refund for the 2 days not used. and to add insult to injury they refunded $10. It should have been $50. Good luck if you use this company. You’ve been warned.

Don’t waste your money. Despite emailing explicit instructions to leave with reception a knee scooter was left on a random floor of our block - I was told it was outside our room. Which would be odd as at the point of booking I didn’t know the room number. Still, we found it. It turned out to have a broken brake. It wasn’t immediately apparent how dangerous this was as there are two, but on trying to slow the scooter down it became clear it wasn’t working. My partner had to step in and physically stop it. Despite reporting this and being assured a replacement was happening it’s now day five and no word from the local supplier, nor CoG. Multiple emails and calls go unanswered. I feel both cheated and not a little disrespected. Utterly poor service. Please look at alternatives before you book. Latest update. CoG has reviewed the hire and said the scooter was in perfect condition on deposit and pick up. I’ve just resent the photo of the broken brake; I’ve also pointed out the significant amount of time I’ve spent chasing down a response from both them and the local supplier. So if you’re in Chicago and contemplating a hire - beware!!!

After open heart surgery, I needed a recliner that stands the user all the way up. I rented a recliner from Cloud of Goods. Obviously I wasn't feeling well so I didn't research reviews before ordering. A recliner was promptly delivered but it was hard plastic with very little padding. It was too painful to use it so I called to have it picked up. I requested a refund or at least a partial refund. It cost me almost $600 for one month rental. Every time I contacted the company, I received an email that said, we will review your account and contact you within 24 hours. They never contacted me. I bought a recliner on Amazon that is appropriately padded, raises all the way to a standing position, has heat and massage, several pockets and a USB connection - for $400! I got a great recliner for less than 1 month's rental of the torture device from Cloud of Goods. Don't pay them until they deliver the item you are renting!

horrible 3rd world customer service and charging you for goods after you cancel order without a valid explanation. This company should be checked out by the office of consumer affairs for the state of Florida.

Order #211269 in Toronto I booked a power wheelchair to enable my discharge from hospital. I was very surprised to receive an email later on, setting out that this was now being dealt with as a request because the company could not in fact source this item yet but were looking for it. Now there’s no wheelchair and I have to find an alternative. And face a longer stay in hospital

This company is an absolute disgrace. We rented a scooter for my disabled daughter on our 10 day trip to San Diego. We had activities booked for every day so needed it to be reliable. What was sent was shoddy to say the least. The ignition barrel came out with key every time, it had the wrong seat attached and wouldn't hold its charge. It ran out of battery half way round sea world and I (in my 60s) had to carry it out of the place in pieces. I had bruises on my arms for the rest of the holiday. I charged it up but wasnt convinced it was charging so I left it behind and hired one at San Diego zoo. The next day I decided to try it again. We went to a 3 day event at the convention centre. It died after 15 minutes. We had to get someone to rescue her. My daughter was in tears and felt so humiliated. When the guy came to rescue us his first words were "Cloud of Goods?" He said they're a scam and knew exactly what is been charged. He said he would have rented me one for 10 days for £140 which was way cheaper than what we had paid. Whilst we were at the convention the guy fixed our original scooter for us and it last the remaining 5 days despite being very rickety and not really big enough for her. My daughter hurt herself trying to walk when the battery kept dying. What a disgraceful way to treat someone. I wouldn't use these guys if they were the last place on earth.

AVOID! AVOID! AVOID! Me and my family purchased a mobility scooter for my elderly dying dad who is on hemodyalysis for our holiday to Elvis week Memphis Tennessee, the initial booking was great and very helpful, but only helpful when things are going there way. unfortunately me and my family had to cancel our holiday as we contracted COVID, my dad was extremely unwell and in ICU at the time. I emailed cloud of goods (3 times) asking if my dad could have a refund (considering we didn’t use the scooter and missed our holiday) and each time we was ignored, disgusting customer service.