Cloud of GoodsReviews of cloudofgoods.com

I booked for a trip to Las Vegas, I wasn’t very happy the first time, but I believe in second chances. I wasn’t wrong. Never again will I use this company. I found customer relations when confirming the booking rude, uninterested and unhelpful. The scooter’s come charged but not fully. I was left stranded when the battery died. The distance covered was 10.5k steps by my companion, so much for advertised 15 mile. Poor business model.

I was very disappointed and ended up canceling. I booked the scooter for my mother so we would not have to travel with hers. Booking seemed to go well. I chose times that fit our window of arrival and when we would need it, paid amd got a confirmation. The next day I got a text message saying they would not deliver during that time and they would be delivering earlier in the day. We were not even going to be in the state yet - we would still be in the flight! When I tried to respond letting them know this they would not respond. I sent 3 separate messages and nothing. I looked up the number and that was even less help. Kept referring me back to the web site telling me there was not a live person to talk to. I tried all of the menur options and nothing. After a day of zero response I canceled my reservation and went in search of another company. I found one that you could actually talk to and the rate ended up being cheaper as well. I highly recommend not doing business with this company and look around for other options.

I WOULD STEER CLEAR OF THIS 3rd PARTY, INCOMPETENT GROUP!!!! I reserved, confirmed and paid for my 2 wheelchair reservation from CLOUD OF GOODS 3 weeks in advance. The day before it was to be delivered, I called the “partner” that was responsible for my delivery and left a message to confirm details of delivery. I shortly thereafter was told by Cloud of Goods that the “partner” had cancelled due to improper equipment. Turns out the “partner” only had 1 wheelchair to rent and it was reserved over a month ago. The only help I was left with was that the Indian guy “Adam” who couldn’t speak English was gracious enough to provide a full refund (enter sarcasm). I was left with 24 hrs to try and scramble to find something for my elderly family member coming into town for post-Christmas. Beware of this clear, nothing more than a broker of a firm that does not care about its customers.

First they were supposed to drop off the wheel chair. But called me demanding I pick it up. Since it was too late to make other arrangements I agreed to it. I get there and no one is there to meet me, or even make sure I get the right wheelchair or check it out to make sure it's okay. We get to the park, and after a couple of hours one of the wheels of the wheelchair breaks. I contact them and they are able to bring a replacement, so they are able to bring a replacement to the park, but couldn't meet me at the park? I get the replacement, but I am told I will have to drop it off, and they won't pick it up. My family sadly go Covid so I had other things on my mind, and after we are fine. I contact them about my experience. Because I waited too long to contact them, there is not much they can do, that is basically what they said. Offered me a discount on a future rental, but I will never do business with this company again.

Terrible company to deal with. Take your money charge your credit card. A few days later you get an email that says they are working to find a local fulfillment agency. A few days later they canceled the order you placed that they cannot fulfill. Now I am only five days out of needing the wheelchair.Never again.

When in Anaheim I rented a heavy duty scooter and they brought a regular duty scooter that was damaged and was not in working order. The right signal was broken along with both armrests. They provided a different scooter and it was okay but ran out of battery about seven hours into our Disney park visit. Contacted the company and was told that they could not enter the park to pick up their scooter and that I would have to push the scooter to the entrance of the park. I informed them that i had just recently had back surgery and that was why I rented the scooter. This was the most awful experience I have had with any rental company. I would not ever rent from them again and would encourage other people to stay away from this company. They contacted me and were supposed to return the call with some kind of discount if possible and they never did. I hope this review reaches Cloud of Goods and that it somehow changes their attitude about customer service.

Delivered the wrong chair, tried to convince me it was the correct one, and did not replace it since they apparently did not even have the correct one. I ordered an ultralight chair that should weigh 65 pounds - they delivered a beast weighing 125 pounds. The chair they delivered is clearly the standard chair listed on their website and not the ultralight I ordered. They tried to tell me this IS the correct chair, that the listed 65lbs is without the battery, but even without the battery it's 100+ lbs. I weighed it with a luggage scale since they tried to lie saying it's lighter than it is. I offered to send them pictures of the scale and the chair but they refused and insisted the chair I received is the one I ordered. I am disabled and cannot lift 125 pounds. The Airbnb I'm in has stairs so I have to carry it. Customer service was plesant enough but useless - just passed messages along to "their delivery partner"; the delivery partner was rude, short, and uninterested in helping. According to delivery partner, "this is the only ultralight they currently have available" and they don't have the model I ordered. It seems instead of cancelling my order due to the missing product, they chose to provide the wrong product and try to gaslight me into keeping it. In the end I had to rent on a one day notice from a different company, and am still waiting on a manager to call me since this happened on the weekend. Horrible experience. Disabled friends, stay far away from this company. Edited 5 days later to add: CoG's chair was not picked up until the end of the booked rental period despite me requesting it to be picked up the same day it was delivered, calling twice daily after that and emailing daily. They would "inform the delivery partner of my request for early pickup" but seemed to be powerless when the delivery partner ghosts me a whole 5 days (!!!) while I have to store their chair in my AirBNB. CoG customer service is now taking my complaint more seriously and is investigating, but this is after almost a week of being dismissed on their end too. Edited again, 10 days after: Customer service has refunded me (as they should), and offered a 100$ voucher for future reservations, which will go unused since I'm not touching this company again. I also live across the ocean and never visit the US more than once every few years, so I won't be back for a long time. I did request they reimburse me for 82$ which is the markup I paid their Boston competitor to get me a chair when they refused to replace theirs; this request was refused. AFAIC I got the refund, and no compensation for the full week of storing the chair and calling twice daily I had to do just to get said refund, or for the last minute, more expensive rental I had to make from their competitors. They would claim the voucher is compensation but it's of no value to me, as I have clarified to them.

I rented a mobility scooter in Los Cabos the scooter was not delivered by personnel of cloud of goods instead last minute I received an email with instructions to pick up the scooter from a local hospital. I was charged almost the double then the local provided Mexico Mobility, then I realized that cloud of goods Outsource items and rentals from third parties locally without giving you the certainty that you will receive a quality Rental. I stay two weeks and the scooter stop working the second day. I ended up renting another scooter from the other provider paying less than original from cloud of goods and receiving a Quality Rental that I could use during my whole vacation. I'm still in the process of a dispute for the amount charge from cloud the goods. I returned it the scooter to the outsourced Hospital but I did not receive my refund despite the problem was the faulty scooter. Never rent from cloud of goods!!!!! Terrible service!!