deborah
WE SIT HERE FOR AN HOUR
WE SIT HERE FOR AN HOUR , WITH OR DRINKS, after 70 min still no food. And we order pancakes , and bread with salmon. Still nothing. I was here with 4 childeren, never again

CloudKitchens helps food businesses beyond traditional restaurants—supporting catering companies, meal prep services, and production kitchens with flexible, delivery-optimized spaces and infrastructure. With built-in logistics, smart kitchen layouts, and operational support, businesses can scale efficiently, reduce overhead, and focus on food quality. Whether producing at scale or fulfilling large catering orders, CloudKitchens provides the tools and environment to grow in a modern, off-premise food economy.
CloudKitchens (cloudkitchens.com) has 61 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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61 approved reviews, newest moderated first
deborah
WE SIT HERE FOR AN HOUR , WITH OR DRINKS, after 70 min still no food. And we order pancakes , and bread with salmon. Still nothing. I was here with 4 childeren, never again
David S.
I worked at CloudKitchens (City Storage Systems), worst place, they deceived me and led me to resign from a stable job I had where I was happy, they (the recruiters and my boss, an IT woman) promised heaven but it was hell, they fired me in 1 month despite my 5-star performance, despite my excellent responsibility and despite I was always respectful, nice and wanting to build team, my IT boss (a woman) and a subordinate slandered me and spread false rumors about me. They did everything possible to trash my honor and good name, besides deceiving me to resign from a stable job. It wasn't short of labor harassment, it WAS labor harassment. Period. Second worst experience in my life. Never work at CloudKitchens and never buy anything from them. Stay as far away as possible. No wonder why 90% of the customers are angry and leave.
Ahmad N.
I have worked in the restaurant industry for over 30 years. Primarily operating dine-in restaurant. Recently decided to try something different by focusing solely on takeout and catering services .to my surprise it has been successful transaction operating catering business is quite different from running a dine-in restaurant on key advantage is that you don't deal with customer directly or face the high cost overhead. Costs associated with opening and delivery based restaurant cloud kitchen provide all the infrastructure and support you need making it possible to start your business within a maximum of two months i am genuinely happy that I chose this route and grateful to the cloud kitchen model for simplifying the process for entrepreneurs like my self thank you cloud kitchen to make this possible Didar persian cuisine Ahmad Nikmorad Business owner .
Response from CloudKitchensAug 12, 2025
Ahmad, thank you so much for sharing your journey and kind words! With your extensive experience in the restaurant industry, it means a lot to hear that the transition to a takeout and catering model through CloudKitchens has been a successful one. It's inspiring to see entrepreneurs like you adapt and thrive in a new format. We’re proud to play a role in the growth of Didar Persian Cuisine and can’t wait to see what you achieve next. Wishing you continued success!
Jake B.
First of all Peter screw you, promised us we would get help and everything as soon as we signed it was gone. No messages nothing, we were left to the manager who does absolutely nothing but gossip with the food runners. Nobody helps us, won’t even lower our rent. We went down the street to another for half the price and actual communication.
Greg
Be very aware of the consequences of dealing with this company before you sign a deal. I really do believe their business model is to sign you to a contract, hope you leave in 3-6 months, start collections efforts, then re-lease your space to the next person. Rinse and repeat. This allows them to have 2-3 tenants in one space per year. It is possible to make money, but the success rate of any restaurant at South End Eats is less than 20% Think about that before you sign that contract. More than 80% of the restaurants fail. Don't let them trick you into thinking the rent is cheap.They have small print in the small print. They word the contract is a way that is deceptive and misleading. Here's the worst part. Everything I just typed is only a small part of the issues at this place. DON'T THINK YOU WILL BE DIFFERENT. Read the warnings. Every single review is 1 star. Unless you have an established brand and need a temporary space, stay with your day job. It's just not worth the headache and financial hit.
Response from CloudKitchensAug 12, 2025
Greg, thank you for taking the time to share your perspective. We’re focused on supporting food entrepreneurs through flexible infrastructure and tools designed to help them succeed. While individual experiences can vary, we’re committed to providing a platform that empowers our clients. If you have additional feedback or would like to speak with our team directly, please contact us at [email protected] or 213-329-4100. We’re always open to hearing from current and former operators.
Tiffany M R.
I've been with Cloud Kitchens for almost 3 years. It was a Good choice for me.
Response from CloudKitchensAug 12, 2025
Tiffany, thank you for being with CloudKitchens for nearly three years—we truly appreciate your continued partnership! It’s wonderful to hear that choosing us has been a good decision for your business. Supporting long-term clients like you is at the heart of what we do, and your success is what drives us. We look forward to many more years of working together and helping your business grow!
Anonymous R.
I am an operator (restaurant) there. Sales people and their managers are not trustworthy. It's all about getting an operator in the door under made-up deadlines and "supposed" deals that expire (not true because promotions and deals are always happening in some form). All the promises they make to get you in, never materialize. Then, they blame the site managers for operators not being happy, and the site managers inevitably then get fired. Beware rodent problems, things not getting fixed, nothing ever getting a real good clean (even when you move in), regular power outages that cause food spoilage, overcrowded hallways and spaces, overfilling/stinky garbage bins outside the building, not to mention no parking ever available. There is no support for you as a business, especially if you are a mom and pop/small operator even if you are paying $5-7K per month! They only care about enterprise customers (Stabucks, Jack In The Box, etc) because that's where the money is. I am an operator in one of their bay area locations, and I am counting down the days that I am here. Stay FAR away.
Response from CloudKitchensAug 12, 2025
Thank you for taking the time to share your feedback. We understand that operating a business comes with many challenges, and we appreciate you outlining your experience. We want you to know that we value every client and are always working to refine the experience we offer. Your perspective helps inform how we continue to evolve and support food entrepreneurs across our locations. Please reach out to our team at [email protected] or 213-329-4100. Your input is valued and contributes to our ongoing efforts to improve the experience for all clients.
Shaun W.
I honestly don't think they care to improve or do right by the businesses that operate in their kitchens. It's definitely a money grab. No support when YOU need it, but they definitely are okay with emailing and or shutting off your money supply if you make one wrong move! DON'T DO IT!
Response from CloudKitchensAug 12, 2025
Shaun, thank you for taking the time to share your experience. We hear your concerns and appreciate your perspective, as it contributes to our ongoing efforts to support food entrepreneurs. Our model is designed to provide the tools and infrastructure clients need to operate efficiently, and we’re committed to continually enhancing our services. If you’d like to share more, our team is available at [email protected] or 213-329-4100. Your feedback is important to us.