Giovanny D.
Support is a peice of garbage
Support is a peice of garbage, is being 3 days and they can't solve My issue , due to the massive IP changed they did ok all My drivers.
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CloudCone (cloudcone.com) has 112 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Giovanny D.
Support is a peice of garbage, is being 3 days and they can't solve My issue , due to the massive IP changed they did ok all My drivers.
Andrés G.
Unjustified server outages every week, 2 hours to give a first response and 2 more hours to solve a total service outage
amire
I had a very disappointing experience with CloudCone. I was accused of having multiple accounts, which I don't have, and ripped $10 without any explanation. When I contacted customer support to resolve the issue, I was met with hostility and unhelpfulness. I provided evidence of my innocence, but the representative refused to listen and ultimately closed the ticket without resolving the issue. I would not recommend using CloudCone as a server provider due to their unprofessionalism and lack of customer care.
Response from CloudConeApr 26, 2023
Hello, we're sorry you had to go through this experience. It looks like you have an account with us by the name "MOSABE BAKHTI" with the email "[email protected]" Your response to us was: "wtf are you speaking about? i dont have any other account !! i sign up and want to try your service". According to our terms we expect a client to maintain a single account with us, or provide with a valid reason if you require to maintain multiple accounts, so we can link it internally.
Adi I.
They are really not good service provider. They dont handel the clients issue, without any notice they just put server down and after told us its was spaming or bla bla bla. But without any notice they do this with me more than 10 times and when i knock them, they ask me have i backup or do i anything change my server or bla bla bla. When server is down, how can i do anything? They dont know this simple matter and how they down any server without a single notice? Its not business professionalize. Now a day i thing maybe they are a Spam hosting company. How they treat me, i am really to much unhappy. They distroy my business and now from 100 client to i have 76 hosting under there server another all clients i move to my others server. But, one thing i want to say, there support them is awesome, all time they try to help me but its not enough to. When my server is down, what i do that time with there support team, if they can't online my server.
chip
Another down and it has been 3 hours. Goddamn , I had to move all my services out . the services getting down every 2 months and mostly downtime more than 1 hour.
Moha P.
Extremely bad server. i am using their 2gb RAM and 2 core CPU VPS server for 8 months. just using one brand new wordpress site without visitors with only default theme and plugins. but every single hour their server goes down and they keep saying me my RAM and CPU is using the over limit. but how could a simple wordpress website goes down with 2 GB ram? it has only 2 page and cloudflare and site cache is activated still their RAM and CPU using high resource. i would say its a scam they dont refund, they keep saying upgrade the plans.
Response from CloudConeSep 23, 2021
We are sorry you faced issues, thousands of clients are happy with WordPress and 2 GB ram and looking at your ticket, it seems we helped you with the issue as much as we could while identifying the root cause of it. Also, you are running a control panel on the server which takes up more resources on your VPS. From the ticket responses, it shows you only had 49 MB of RAM available/free which resulted in the MySQL service shutting down, hence the downtime of your website. Your service was online for 8 months, and you had not raised any concerns about any issues until recently.
Hüppe K.
I thought this company was pretty good but actually for their email hosting 500 emails is really low and when I left I had 18$ in my account but they wont refund it. I guess that money is a parting gift for switching to another email hosting service.
Response from CloudConeSep 20, 2021
Hi, we have different email hosting packages to choose from at https://cloudcone.com/email which can be upgraded if the package you are on doesn't suit you. With regard to refunds, we offer a 7-day money-back guarantee on services. If your profile is in good standing, and the payment merchant does not have any restrictions on your payment, we usually refund.
Drew K.
They are straight garbage i am waiting 19 days on a refund and cant get support to message me im about to call debt card company to resolve this this is out of hand i keep getting wait 7 days its been 19 what's your excuse now? If your looking for something good try racknerds 10x better then this junk