Bryan P.
I have been a Cloudcone customer for…
I have been a Cloudcone customer for many years. I set up and buy the vps from my clients. They recently opened a pre Black Friday sale and I loaded credits on the account. Then when trying to buy a 404 error came out even though there was stock.After that, when I tried later, the vps package I wanted to buy was no longer available, even though I had my credits available. Because of this I asked to be helped then with the refund of the credit more than 16 Days!! . The policy says that refunds are processed in 7 Days but it's the date and I don't have an answer. I loved Cloudcone's service but I'm afraid I'd rather move my customers to another provider. I'm still waiting for my money back. Referral ticket: #9618875 / #1246262 Note: If i get any updates of my issue i will update my review.
Response from CloudConeNov 19, 2024
Thank you for being a loyal CloudCone customer for so many years, and we sincerely apologize for the frustration this experience has caused. Unfortunately, we were unable to process a refund for your residual balance as the transaction was delayed due to the hold on the dispute you opened with the payment provider, which prevented us from processing it faster. We apologize for any inconvenience this may cause. However, the remaining funds are safe in your account and will not expire. You can use them for purchases on our site. We attempted to connect with you through ticket #1246262 and are awaiting your response. We understand your concern and assure you that we are committed to a fair resolution. Again, we apologize for the inconvenience and thank you for your patience.