CloudConeReviews of cloudcone.com

Title: CloudCone sold unusable IP, refused refund – poor integrity Review body: I purchased a VPS on July 13, 2025, and received an IP address that is completely inaccessible from China. I ran thorough network tests through multiple ISPs and confirmed that the IP was blocked or otherwise non-functional. I requested a refund within their 7-day policy. Support admitted the IP did not work in China, yet refused to refund. Instead, they offered to “change the IP” for free, which normally costs extra. Later, another staff tried to charge again for the same. This shows internal inconsistency and delay tactics. After investigating further, I found multiple user reports across platforms about CloudCone repeatedly assigning IPs from the same problem range. Users are often forced to pay extra to fix a service they already paid for. This is deceptive and predatory. They delayed my refund request and ignored policy obligations. I have already filed complaints through other platforms and will continue submitting reports to relevant consumer protection authorities. If you’re a user in Asia, especially China, beware. The service may be completely inaccessible, and the company may refuse to take responsibility.

my refund is already 18 days old well beyond their promise to process it within 7-14 days. what a joke of a company. will never trust this Sri Lankan vps provider again. if u dont want to experience vps oversubscription and high latency with this provider then suggest going for netcup instead

I joined CloudCone to try the Bunny Y easter egg game. I found the code, tried deploying the server—and it kept getting deleted by their system. Repeatedly. No explanation. No support. Just silence. It felt like a scam, so I deleted everything and requested a refund. That was 29 days ago. Since then? Only bot replies, empty promises, and still no refund. CloudCone lured users with a fake event, then vanished when called out. Absolutely shady. Avoid at all costs.

❌ Avoid CloudCone – Terrible Support & Unreliable Service! ❌ CloudCone suspended my VPS without any prior notice, leaving my services down without explanation. I have been trying to reach their support for the last 13 hours, and there has been ZERO response. This level of negligence and unprofessionalism is unacceptable for any service provider, let alone one that claims to offer "reliable" hosting. If you value your uptime and need a hosting provider that actually communicates and respects its customers, DO NOT USE CLOUDCONE.

Absolutely horrendous customer support. Will suspend you account at the most minor occasions, the response takes 8 hours and is also unhelpful.

I've been using a dedicated server with CloudCone for the past two years, and the experience has been extremely disappointing. The server has had significant downtime repeatedly, sometimes lasting over six hours. To make matters worse, their support team is unresponsive during these outages, leaving me without updates or solutions. This lack of reliability and poor customer service has made CloudCone a frustrating choice for hosting. Would not recommend.

I have very bad experience in Cloudcone, years ago I was fooled by Cloudcone staff, he promised that my funds deposit to my wallet in backpanel of Cloudcone could be refunded at any time just need a ticket submission, but just several months past, I got denied when I try to withdraw a little to use in other item, fully different statement was given, I reported to BBB, BBB staff told me Cloudcone has no physical office in U.S., finally I find it's absolutely a Sri Lanka company, there's no business in U.S., do not be cheated by them, I have all proofs with Cloudcone staffs and BBB.

I used CC as a cloud computing provider. On one of my instances I received an abuse report for sending unwanted mail (probably?), although I did not send any emails, nor interacted with any third parties from the server. What happened next was: 1) I replied to the ticket on the same day trying to clarify the situation. 2) my server instance was suspended on the next day because of my inactivity, i.e. despite me replying to the ticket. 3) the service remained unavailable with me being unable to access my data for a week. In the week passed, I made unsuccessful attempts to sort the situation out with the support. It seems that some parts of the conversation were actually with bots (maybe, it was very weird). In the end, my instance was unsuspended and I was requested to fix the problem without deleting the instance. Nice...except there was no problem on my side. I immediately destroyed the server instance to avoid being billed further and now waiting if there is going to be a refund. Refund conditions almost seem to be indicative of a fraud because a) destroying the instance without solving the abuse report supposedly disqualifies you for a refund (albeit I repeat - there was no abuse on my side), so you get continually charged, or b) you continue being charged for an unreliable service that you do not want to use anymore. I suggest to stay away from this service or deposit only very small amounts of money that you are willing to lose. Reference ticket numbers: #9589137, #5264464, #0986017. As of now, some of the tickets were edited and large parts of the conversation deleted in the internal system.