MSP360 Managed BackupReviews of cloudberrylab.com

Used it for years no issues but this year the payment didn't work but the website would not allow re-payment. This was raised as an issue with support and I tried to pay but after calls, many emails, actually paying, they didn't get the site useable after almost 2 weeks so I've just deleted my account and will go elsewhere. Customer support and success teams were involved but neither responded to my last email which was an ultimatum to fix it or I leave - CYA!

This solution didn’t work for me, so I asked for a refund. They said no so I opened a dispute with PayPal and won. Then Andy contacts me and tells me “Filing a dispute is dishonest practice”, your business model is dishonest practice.

I wish I could write a glowing review about Cloudberry but my experience has been less than satisfactory. Specifically, every backup to Google Drive has errors saying files (2) not found. I have searched for those "missing files" on Google Drive and my computer and I cannot find either one. I have written support and sent them everything they have asked for and the problem persists. I find it ironic that the Cloudberry response recommends AWS for backups. I am an Amazon Prime Subscriber and I signed up for Amazon cloud storage. However, I have stopped using it because it would never sync with specified folders on my hard drives. With Cloudberry it is always someone else's fault but, significantly, before you buy their web pages indicates their product works with Google Drive. Now it is Googles problem? I don't think so! Copied from the Cloudberry web page: Supported cloud storage services: Popular: Amazon S3 Amazon Glacier Microsoft Azure Google Cloud Storage OpenStack Rackspace Featured: Amazon Cloud Drive Azure File CenturyLink Cisco Google Drive OneDrive Oracle Cloud Scality SoftLayer vCloud Air (EMC) vCloud Air (Google)

Incredibly hit & miss I have been using some of their products for some time now, and they are shockingly unreliable. 4 out of 5 times that I try to copy/move something to S3, their software just sits and does nothing. After trying again a few times, eventually it works. I have been unable to find any common thread in the instances where it doesn't work. I have tried it across different buckets, from different machines, copying and moving; it seems entirely random. In conclusion, not a product worth spending time or money on. Edit 1 - 21/12/2017: I have now given up on their products entirely. I think the 1 in 5 success rate I had was a fluke, as it went down to 1 in 20 or so. It was easier for me to program scripts in AWS CLI to do what this program was meant to do then keep trying. Edit 2 - 21/12/2017: The reply Cloudberry asking me if I have opened a support case is hilarious, and one of the reasons they only get 1 star (But I forgot to add it in my original review. You can't ask them for support unless you're a paying customer (and I am glad I didn't waste my money on software that doesn't work). Instead they direct you to some generic forums for IT questions. this wouldn't be so bad if they had their own dedicated sub-forum, but since they don't, you're on your own... Good luck with that... (This is also why I've reduced this to a 1-star review)