CloudbedsReviews of cloudbeds.com

Al principio cuando nos querían vender el programa excelente servicio, al pagarles ni siquiera nos brindaron un capacitación completa para su uso y buscamos apoyo de la manager Kenya Santiago y solo dejo de contestarnos los mensajes.

I made the switch to Cloudbeds several months ago and realized that they have been fraudulently charging for one of their upgrade services - Amplify (15% commission). They provided no details on this during enrollment but added the service to the final contract. Shame on me for not catching it at the time. When I requested to cancel they said that they would still collect the commission on future reservations that may or may not actually complete payment. So if the guest does not arrive/pay I'll still be paying them a 15% commission for nothing. I gave them several opportunities to remedy the situation, but it seems this is part of their business model. Edit 09/09: No one has reached out. I've seen this response from Cloudbeds to other complaints and I think it's just their effort to publicly appear helpful.

Los hoteles gestionan la devolución de los pagos a través de cloudbeds y, sin embargo, estos no hacen la devolución. Tres meses llevo persiguiéndole y ni dan respuesta, unos ladrones, básicamente.

No tiene soporte real, vete mentalizando que si tienes algún problema tienes atención hasta el día después ... eso si tus ejecutivos no están de vacaciones. Se justifica que tiene soporte 24/7, pero a modo de blog y manual. El chat de la plataforma te mandan a la fila y no se si solo hay una persona en esa área que se tardan DEMASIADO en atenter a 10 personas que se encuentrán en la fila. (sale el conteo) ¿Mariana Escalante por que no me atendiste ? Pésimo servicio a la hora de presentar la plataforma, la gente no es usuaria, no te pueden dar buenas prácticas. No hay una entrega formal de la plataforma, un directorio ó algo similar, TODO ES VENDER. El tema de inventario realmente es funcional pero no esta tan desarrollado.

What's the most important thing for a program like this? A properly functioning calendar so that potential guests can see what dates are available, which are not, and available durations of stay. This product can't properly support that very basic entry-point need. The calendar booking is an absolute DISASTER! I lost a $30,000 booking because the person was so frustrated and confused by it that they didn't think we were legit. They had slick marketing, good sales team that was very responsive, all sorts of awards they claim, but the product is total garbage. I fell for it, but you shouldn't! Once we signed-up, there was almost NO customer service. We've been waiting for them to fix a problem for 2-months now, without any progress. We identified a substantial problem in their booking calendar functionality (once someone selects an arrival date, the available departure dates are NOT accurate - it shows dates 'available' that are actually 'booked'). So guests can't accurately see how long they can stay, and instead it returns a message saying 'We're sorry, but there are no available accommodations for your selected dates. Please modify your dates above to search again..." And guess what, you lose bookings. You lose LOTS of bookings. If people can't book your property, what good does this product do? We have been wildly patient as they claimed to be working to fix the problem. Its been over 2 months and still no progress. I requested a refund, and they denied it. What a joke. If not a fraud.

Lo peor, no pierdas dinero ni tiempo, al principio mil amores pero luego cuando no entiendes o no te sale algo vas a perder dias enteros tratando que te atiendan y te resuelvan, pesimo servicio al cliente

We changed to Cloudbeds and have regretted our decision. The product was oversold and we now find out that the integration with OTA's to be difficult with VRBO telling me today that they only have 1 property operating under a project and that we will not be able to go live for at least a month. The payment system which we were really interested in installing does not work with OTA's. So far we are not impressed. The onboarding promises have not been honored and we are constantly contacting support for help, which is non existance. Live Chat is a Joke with a couple of hours wait to be told that they can't help and they will pass it on to Technical. Modules from University do not provide enough information or the system does not work - such as Price Differential to change all prices at once

Cloudbeds is absolutely terrible in every aspect. Since I integrated my hotel there have been ongoing serious technical issues with the Cloudbeds Software. The customer support is almost non existent. "Live Chat" is some soulless chat bot that gives nothing. There is no other form of technical support. This software has already cost the business a significant amount in lost revenue. Also many annoyed guests. Absolute rubbish software.