CloudbedsReviews of cloudbeds.com

consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted customer support numerous times, but none of our issues have been resolved. We only receive standard responses that are of no help. What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of their poor service, we are losing money and unable to resolve our problems. We do not recommend this service until they fix their numerous issues and learn how to properly support their customers.

I'm appalled at experience with Cloudbeds Property Management System (PMS), which has left our hotel in a state of utter chaos and our guests vulnerable to malicious attacks. In what can only be described as a catastrophic security breach, Cloudbeds failed spectacularly to protect our data, resulting in a hacker gaining unfettered access to our system and sending fraudulent emails to our guests, soliciting their credit card information under the guise of our establishment. Let me begin by expressing my profound disappointment in Cloudbeds' gross negligence and incompetence. Despite entrusting them with sensitive guest information, including payment details, we received no warning whatsoever about any potential security vulnerabilities. No proactive measures such as two-factor authentication or even a simple notification for new sign-ons were in place, leaving us defenseless against cyber threats. The repercussions of this abysmal failure have been nothing short of devastating. Our guests, rightfully alarmed by the prospect of their financial data falling into the wrong hands, have understandably chosen to cancel their reservations en masse. This exodus has not only dealt a severe blow to our revenue stream but has also shattered the trust and goodwill we've painstakingly built with our clientele over the years. The emotional toll this ordeal has exacted on our team cannot be overstated. The stress and anxiety of managing the fallout from Cloudbeds' unforgivable lapse in security have been relentless. We find ourselves grappling not only with the practical implications of financial loss but also with the profound sense of betrayal that comes from being failed so egregiously by a purported partner in safeguarding our business interests. In conclusion, I urge any hotelier considering Cloudbeds as their PMS provider to proceed with extreme caution. Their cavalier attitude towards security leaves much to be desired and poses a grave risk to the integrity of your business operations. Until Cloudbeds demonstrates a genuine commitment to rectifying these glaring deficiencies and restoring faith in their platform, they remain unworthy of your trust and unwelcome in any establishment that values the safety and security of its guests above all else.

Very worrying. Their new engine is unable to display properly the available rooms for some dates through Google hotel search. Result of this! Your visitors will not be able to check your real availabiltly. it's been one month we informed them about this, and still no debug. there is no IT service to develop or debug quicker, weak customer service. Avoid, Cloudbeds is not what it was anymore. I'm looking to change very soon.

Recently Cloudbeds had created so much headache for us. Several bookings with payments made through Paypal were returned to the customers suddenly without our consent/knowledge. Some bookings made by the customers through our website were missing in the system. When we enquired, Cloudbeds had just replied and said "We have paused work on Paypal issues to prioritize other projects. There are no plans to revisit these cases at this point, so there won't be updates in the foreseeable future." So meaning they had no intention to attend to our complaints as they feel that our complaints are not important. Would not recommend Cloudbeds to anyone if you do not want to face the same issue.

La verdad un servicio poco serio. Dicen contar con membresía mensual, y resulta que en todo momento ajustaron a qué abone todo el año de un servicio que desconozco. Al no dar mi consentimiento me avisaron que me darían de baja la cuenta en una hora, que únicamente podían revertir ese paso si abonaba los 12 meses. En un principio había acordado otra forma de contratación y en más de una oportunidad la cambiaron sin consultar.

Watch out for sales emails and check your bank account. Sales people will implement a feature that you never agreed to. They will charge you without you knowing You have to email back when you receive a sales email and mention that you are not interested. It happened to me that no answer was turned into a yes by a sales guy ( name withheld by the writer). As a result Cloud bed billing took in total $1661.86 dollars out of my account. The service to talk to management is nonexistent. It feels like you talk to sales staff and are moved from one ticket to an other. Very frustrating . The booking system is good but this company is getting very greedy and expensive. Watch out !!!!

WARNING: SCAMMERS‼️‼️‼️ NO ONE SHOULD USE THIS SERVICE! I came to them from another software: Smoobu The transfer was unbelievably bad, in this business when we are constantly receiving guests, it would not be possible to drag out the transfer for weeks. When you register, they immediately demand payment of the fee and then inform you that they only met during the first conversation and nothing happens, you have to attend a lot of meetings until they allow full access to join!!! Every single part of the software is very complicated, and at first I was led to believe that everything was fine and dandy, about 5% of it was completed. Constant errors and bad operation, if you want to talk to them you have to make an appointment and you have to adapt to them and you can talk to them when they have time! The live chat is available after authorization, and I have never, ever met such unprofessional people who just sit there in front of a computer and don't even understand what you are asking! You had to work all January to make the system work, you have to participate in a 2-3 hour conversation every day and then you can work on the system all day even then it doesn't work! The mobile app is NOTHING! it can't be used for anything, the answer was that it was released 1 month ago and is still being developed! One word is like a hundred promises, they tell you a lot of fairy tales and gain your trust, and then nothing is as they say! They won't return the money because it's probably my fault, this is their strategy and it was pointless for me to argue! Unfortunately, I didn't look more closely at their reviews all over the internet, even though if I had done that, I wouldn't have been scammed! I will not continue to write all issue, but if you want to work in this industry, just run away from Cloudbeds!!!!!!!! 😡😡🤬🤬🤬

Where do I start, besides the system being very complicated and not intuitive, the onboarding and support were limited. We kept connecting and disconnecting booking.com because it just created more problems with double booking. I am not saying they did not TRY to support, but it needed to be on THEIR time not ours, and time just kept passing without the system working at all. Eventually, a year passed and they said they would compile the issues so we could finally get the system online. It never happened. The support guy did say he would extend the timing of the usage since we were not able to get it to work for almost a full year. but then 11 days after that... they charged me in full... without warning, with no email that said "We will be charging you", just a massive charge to my account. 2 hours after the charge I requested a refund explaining that I was not interested in paying for a system we could not use. Instead of trying to solve the issue, I was grilled on why I wanted to get a refund, so I needed to explain the issues AGAIN. when I explained about not being notified before charging me, they sent me a screenshot of the fine print indicating I had given them permission to charge me without notification. As for the refund, all they could say was that they "forwarded to the relevant team for review" Still no refund or refund confirmation after 8 and half hours, and I still cannot use the clouddbeds system so... ???