CloudbedsReviews of cloudbeds.com

They have been trouble all along. We can't get the support we need they didn't give us a number to call for 4 months and our bank shows we have received $30,000 less than cloudbed reports show. We have lost most of the charge backs that they claimed to have fought for us. We have also found the rates they have are not fully honest because they charge for phone support and many other things. Their invoices are often glitching out and putting negative numbers on our invoices to costumers. We would never recommend this system to anyone mainly because of the bad support they offer. My sister has it for another hotel and my parents have it for their property. We are leaving it as soon as possible they have been dishonest and we have all found missing money that they show on their reports but wouldn’t help us understand where it went! They also charge $140 a month if you use a different credit card processing company. They told us it would be much less. We have been very frustrated with this company!

We have been experiencing an issue with cloudbeds since December with guests receiving notice that their payments have failed. Each time I have had to manually process the reservation over the phone. There is no way of knowing how much revenue is lost by guests who simply booked elsewhere without contacting me directly. Cloudbeds have maintained that the issue is with the payment gateway but it occurs only with cloudbeds. Payments for our events are processed without fault yet the same cards fail to process through cloudbeds. Customer service responses have been slow and seem unwilling to investigate comprehensively despite repeated requests for a prompt resolution. It has taken a lot of time, trial and error, including conversation with the more helpful customer service of other companies, for me to isolate that the problem lies with cards issued from a specific financial institution. This bank then explained that the security standard employed by cloudbeds is insufficient as it does not provide adequate security protocols. I have informed cloudbeds of this and yet another day has passed without any clarification, apology or resolution. It is difficult to justify staying with cloudbeds and impossible to recommend to others unless there is clear changes and improvements in functioning, trust and customer service

I have been working with Cloudbeds for 3+ years on several different properties. When I started my third project, going with the same PMS was basically a no-brainer. My onboard agent Alex missed the initial call. Since I have limited time, we just set it up as always without discussing on a phone call. However, without us talking about it, he gave me the most expensive subscription with countless things we don't need. They charged us 3 months before even making the effort to onboard us. I asked them to refund me, which they agreed upon, but it hasnt happen since "customer service is still working on it". They emailed me weeks ago saying they will give me a call, with no call every actually reaching me. It's been honestly a nightmare and despite all the years working with Cloudbeds, I am close to switching. Seems like they absolutely don't care anymore and will just blindly charge. When it finally came to the onboarding process, our Account Manager Lucia failed with the easiest tasks, couldnt remember her own product, and has so little time that her email auto response to everything is "my inbox is not frequently monitored"...this is not how I experienced Cloudbeds and I really hope they turn things around, but would not recommend this to anyone right now.

I booked a hotel through cloudbeds. I got confirmation about my hotel booking, but upon arrival to Caring Hotel London, Hyde Park, the hotel told me there is no reservation of room under my name. I have to rebook another hotel on the same day at the higher price as it is last minute.

Estou com meu sistema bloqueado desde ontem, já enviei diversos emails e não tenho solução para meu problema. Só respondem que encaminharam para o responsável. Péssimo atendimento.

Cloudbeds has a ridiculous system of email templates. Incredibly over-complicated We experienced a real problem with a template that we deleted two years ago. The template contained outdated pricing and the new and current template updated the pricing - in two consecutive years Our customers are stiil receiving the two year old template with much lower prices stated there I have now drawn this to Cloudbeds attention on several occasions. The problem Cloudbeds now tell me (two years later) is that I have to complete the Autofill square on the Email Template to ensure the changes are translated into all languages One would have assumed it is common sense to say that if a change is made in one language it is made in all languages? Why have the Autofill square there in the first place? In addition it has taken Cloudbeds two years to ascertain this was the problem with an ancient and deleted email still being sent to our guests I have contacted the Cloudbeds team over and over in relaton to this problem. I am yet to receive an apology or a response that attempts to rectify the system and that I can pass on to my guests. I cannot remove the deleted email from the system. Only Cloudbeds can do that and they don’t appear to know how to!!! Cloudbeds - your sign off should read - cheers to less reservations and unhappier guests!!!!

Nao funciona para o BRASIL. E lamentavel que demoram muito para um suporte. It doesn't work for BRAZIL. It's unfortunate that it takes a long time for support.

We have an issue with a security breach for over a week now, the support service we have received has been appalling most of our tickets have not even been opened or responded to, our system is completely inaccessible during this time and the damage it is doing to our trade is very severe. We just keep getting automated responses and then it takes about 24 hours between each reply for a response if any at all. We are extremely frustrated with cloud befs