CloudbedsReviews of cloudbeds.com

They present themselves as professionals focused on customer service, but the software is incredibly complicated to navigate. There are no accountable supervisors available to take responsibility for their actions. I have blocked off two weeks on my calendar due to their inefficient internal workflow, and I find it unacceptable that there is no one in a supervisory capacity to address these issues. Please avoid this company! I regret my decision to work with them. I spoke to other companies in the market, and trust me, they are much more organized and less costly for exactly the same products.

I had a confirmed booking, acknowledged by both parties. Like most busy professionals, I don’t sit around waiting for emails all day. A day before my appointment, they called me, and I informed them I was busy but would respond—which I did. Yet, despite my confirmation, they gave my slot away because of their fairytale idea that I should be at their beck and call. This is a prime example of an incompetent and disorganized organization that doesn’t value people’s time. They admit they’re busy, just as we all are, but instead of handling their own scheduling professionally, they canceled my appointment on the flimsiest excuse. After reading other reviews, I genuinely question how they’ve received five-star ratings. Either they’ve paid for them, or some serious investigation is needed into their legitimacy. If you value your time and expect a professional service, avoid this organization like the plague.

Jeg blev utrolig overrasket over, at dansk ikke er understøttet i deres booking engine, da jeg flere gange gjorde det klart i salgsprocessen, at vi havde et dansk hotel. Danmark er vores største marked, men sproget er ikke understøttet selvom alle andre nordiske lande er plus små lande som Estland. Jeg føler mig misinformeret. Det kom også bag på onboarding teamet, og de har ikke været i stand til at sige noget om, hvornår de regner med at sproget bliver en del af deres platform. Jeg har fået ca. 10 procent bookinger gennem deres platform, og de har reklameret med 60 procent. Det er ikke korrekt, når de siger, at 60 procent af alle besøg på OTAs som booking osv. googler ens hjemmeside. Man skal ikke regne med markant flere direkte bookinger. Det er oversolgt produktet.

Unfortunately they will lie to get clients onboard

Seemed like a good fit during the sales process before they received my money. But, after signing up I just get a sense that they're not all that interested in addressing my concerns or requirements. Made it very clear when signing up that I needed a payment method to be able to process payments within CB dashboard from OTA's as we use 'hotel collects' payment options. The only option I have now been given during the sign up process is a 3rd party payment gateway that does not integrate with cloudbeds. So, the simple method of processing a payment to card details that cloudbeds already receives (from the OTA) involves the following steps: 1. access reservations from dashboard 2. edit reservation and access reservation details 3. access credit card details 4. enter password to view credit card details 5. sign into 3rd party payment processing gateway 6. create a custom payment link with multiple steps 7. copy link and open in new tab 8. process card payment within payment gateway dashboard 9. go back to cloudbeds 10. add a payment manually 11. enter all the details in again 12. the payment is assigned to the reservation. having moved to cloudbeds from another PMS provider that did give me the feature of being able to automate and process payments from card details received from OTA, it is insane to me that CB a platform which is already receiving all the card details it requires to process payments does not allow integration to the myriad of payment providers available to me in Indonesia. I must also note, I had this function already with my previous PMS and specifically outlined the requirement for this feature when I was talking with the sales person and was assured that I would have the ability to process payments this way on CB. Now, I am almost 1 month in to my 3 month billing period dealing with CB staff who to be honest seem pretty uninterested in my concerns and wasting time speaking to payment providers myself, setting up, integrating and testing. Not to mention that I have now asked 3 times to just please tell me if CB is aware of any payment provider or any option whatsoever to provide the feature I had originally expressed the need for and constantly getting runaround answers. I would appreciate solution based answers. Solution based answers are an indication that your service staff actually care or are interested in assisting your customers. Entirely frustrated with the whole thing so far. Unless you want to deal with all the above steps when processing OTA payments within Indonesia, I would reconsider CB as a viable option.

Somos Santa Pola Apartments S.L., Lamentable tenemos esta CRM. Por algo más de cuatro años y todo funcionó perfectamente con su atención telefónico y su servicio técnico, desde que pusieron su inteligencia artificial Chat box, se perdió su óptimo servicio a día de hoy tres semanas y cero comunicación con servicio técnico, muy lamentable , hoy emigró a grupo hoteles que aún dan servicio humano, la inteligencia de esta empresa debería de estar en kinder garden de verdad una pena

I booked an accommodation through a website using their software, and the price increased by €100 between the "overview" and "confirmation" pages. This happened during a single booking session without leaving the page idle or any other interruptions. It is absolutely unacceptable for such a significant price change to occur without additional confirmation during these two critical steps of the booking process.

Cloudbeds is off the rails, I can confirm the last view negative reviews...Payment gateways not working, both sides finger pointing to each other, those responses we do receive: "The issue with Xendit is out of the scope of our "regular support team," of which I am part. This issue is handled by a team of specialists who work with integrations. I promptly sent the issue to them, and the return I received was that they couldn't fix this matter, as this can only be addressed by Xendit. as this is not something that I myself can address from support, and the integrations team can't address it from their end, we have our hands tied in what comes to fixing this issue for you. It would be a great pleasure to assist you from our end, but as we lack the means to do so, we can not." While Xendit is telling us similar stories.... Manual adjustments, blocked dates for unpaid booking attempts which do not clear up automatically, paid website bookings which are not being confirmed. Deeply disappointed. We stopped onboarding our second place and looking now for alternatives.