CloudbedsReviews of cloudbeds.com

El servicio de soporte de CLoudbeds es muy deficiente. Llevo 5 días esperando ayuda para una conexión con Whatsapp y nada. Tenía un número de wahtsapp y al hacer la conexión he perdido todo. Por ahora, terrible ese tema. Y el soporte desaparecido... 5 días y subiendo

Customer for the past year and regret signing on. Their reporting system is a mess. Duplicate reports doing the same thing, not working, or not matching calculations from other reports. UI is extremely difficult to navigate and the system is clearly built by a person with no experience working for a hotel as setup and methodology doesn't support steps of service of a basic hotel. It's expensive for what it offers and have advised my co-owners to explore an alternative. Really hoping to move onto a new system next year.

The Dash Board is less than optimal. All Reservations are listed alphabetically by first name, no option to have last name listed in order. No where does it give you the revenue for the day, no link to list available room numbers or type. Other issues with advanced deposits, credit card fees, demands for financial records, items that I will articulate in up coming posts.

Pas un très bon partenaire pour un hôtel je vous le déconseille L’application qui bug sans cesse ! Et en cas de litige avec un client très peu de réponse apportées Dans mon cas, un client a réservé en mars une semaine et n’est jamais venu et au mois d’avril, nous recevons un message de Cloudbeds comme quoi ce client a fait opposition et que sa banque était en train de étudier le cas et voilà qu’aujourd’hui début juin, nous recevons un mail comme quoi nous avons perdu Sans aucune autre explication sans aucune preuve apportée par Client, nous sommes dans le flou complet sur cette décisions et aucune explication de cloudbeds alors que nous nous avons amené les preuves par mail de nos échanges avec ce client qui nous a jamais fait d’annulation et même une preuve de mail où il indique le maintien de cette réservation Je suis vraiment très déçu de ce partenaire et vous le déconseille car vous avez aucune protection et n’importe quel client peut demander l’annulation du paiement de son séjour à tout moment sans aucune protection de Cloudbeds je trouve ça inadmissible pour un partenaire

I switched over to cloudbeds at end of March. I was excited for everything we were promised. I was lied to about the CC processing fees - they gave me a high one and then only recently when I complained did they say they had other options! I also am still not on Agoda - Agoda says its cloudbeds, cloudbeds says it agoda and I keep being told they will contact us and help - but nothing. Then I purchased a cc terminal, am being charged for it and we cant get it working. Their support system is horrible - you fill out a ticket - cant get a real person and they send us the same set of instructions three times!!! I have sent emails to my original sales person, Eric Mora, a person who is supposed to be a manager of the district, Natalie Nichols..... nothing. I am beyond furious!

it is the most outdated software and use paper ,pen or anything else but cloudbeds. Absolutely npo after service and all they want is you to buy their payment solutions. Their software is so bad that even their support team is unable to help with issues as they themselves don't understand how it works.

So they have put my account on hold without any information. My account was set up on autopay, and never knew that last month the payments of $ 30 was not processed. I am trying to speak to someone about the account and no place to call.

I’ve used Cloudbeds for three years now. We are having a serious issue with the program randomly under charging guests, And then overcharging some others. Up to $100 either way. It’s been three weeks and I no longer can quote a price or make a reservation. All communication with Tech Support has to be via email. Or a completely useless chat Bot. The problem is rather complex. I’ve pleaded via email for a phone call so I can talk with them about it — Maybe even get a workaround while they fix the problem. I am losing hundreds of dollars and multiple hours a day. No calls, and from what I can tell, no solution to the problem is in sight. I am beyond frustrated. We are gearing up to our busy season and at this point in time, I am looking for an alternative software company. I can’t imagine switching at this time of year, but the lack of communication, the severity of the problem, and the lack of a solution is worse.