Shaun M.
Helpful guidance that got us back on track
We took over a once thriving BnB. There wasn't an online presence. I mean, barely even on Airbnb. We went through the process of elimination if who to use as our PMS. It came down to two. Cloudbeds was a clear winner. We started right away. However, we had to shut down nearly 7 months for construction and didn't take that into consideration. So, we went through the process. Now open we are doing taxes outside of Airbnb so it became daunting trying to relearn what we were shown 7 months ago. In hindsight, we should have waited. I'm saying all this because it highlights not only the stress we were going through but we didn't know who to reference back to us, who our lead was. Thankfully, we were put in touch with our original point of contact. She was able to untangle the web, answer core questions, and put us back on track. If it weren't for Cloudbeds customer service, shout out to our OG lead, we might have jumped ship prematurely. And spun our own web. Any difficulties we were experiencing were of our own accord. They went the extra distance in making sure we understood what we were confused about. Sincerely helpful. We're good to go and glad we are staying Cloudbed customers.
Response from CloudbedsAug 9, 2023
Hi Shaun Manus, Thank you for taking the time to share your feedback about your experience with Cloudbeds system, and support team. We are so glad to hear we were able to help you get back on track and help resolve any difficulties you faced. We appreciate it! Cloudbeds