CloudbedsReviews of cloudbeds.com

Somehow I got redirected to their website. They overcharged me by over €20 (with them €51; on the hostel's website €29). Don't use them!!!!

Atendimento ao Cliente péssimo. Anteriormente ao atendimento via IA, você tinha um apoio quase 24hs, hoje suas dúvidas viram e-mails que podem ser respondidos em até 2 ou 3 dias. Muitas vezes as dúvidas são respondidas por pessoas que não falam português (tradução feita por AI que muitas vezes nesta tradução a dúvida se perde). Dificuldade (ou impossibilidade) de resolver ou corrigir erros ao introduzir dados no sistema de maneira equivocada. Atendimento para entender ou fazer qualquer upgrade só acontece se você marcar uma reunião. Sistema é genérico com muitas partes ainda em Inglês ou com traduções bem erradas. Os relatórios são péssimos e a grande maioria só é possível de utilizar após uma "universidade" ser feita para entender como chegar nos dados que você procura. Quando recebendo um atendimento, se você quer fazer algum apontamento de melhoria, a resposta é que você precisa fazer isso de em uma parte específica do sistema e que geralmente você não consegue acessar ou simplesmente não tem nenhum retorno.

Eu sou cliente Cloudbeds desde 2017. O sistema é bom, bastante estável e fácil de usar. Nada a reclamar, é provavelmente dentro dos melhores do mercado. O problema é simplesmente que não tem suporte. Acontece qualquer situação tanto um BO numa reserva como um bloqueio completo da plateforme, vc estara sozinho! 
Fundamental entender isso! Mudar de PMS é um investimento grande para um hotel, não é somente dinheiro mas tempo, treinamento, organização… e um sofrimento de vários meses até estabilizar e ter retorno. Infelizmente na hora que acontece um BO grande e vc realizar que esta sozinho, fica tarde de mais e não tem como voltar atras… Por isso eu aconselho a todos estudar bem o mercado antes de escolher e NÃO escolher uma empresa que não faz o esforço mínimo de fornecer um atendimento emergencial em tempo real. Mais de 90% dos problemas que encontramos com a Cloudbeds não são resolvidos, uns são pequenos coisas do dia dia mas outros tem consequências diretas no nosso negocio como impossibilidade de cadastrar um novo OTA por falta de suporte, funcionalidade do PMS que detona todo sistema e obrigou a reconfigurar absolutamente todo sistema (sem suporte nenhum nem pedido de desculpa) e até simplesmente criar um novo usuário que vira uma aventura e demora dias e dias até conseguir (de novo sem suporte em tempo real). Maioria dessas situações poderiam ser resolvida em minutos… e infelizmente por causa duma arrogância cega, acaba criando prejuízo real aos clientes. Muito decepcionante…

Aumentaram sem aviso prévio a mensalidade para mais que o dobro do valor. Estamos com o sistema cortado porque o método de pagamento Pix não funciona. Não respondem aos chamados de suporte. Depois de 10 anos de trabalho juntos. Uma grande desilusão. A melhor coisa que o sistema tinha era o suporte, já que o módulo de caixa é praticamente inútil. Não se conecta com agências de viagens como outros sistemas mais modernos. Para cada hora que passar sem ter acesso ao sistema, vou escrever uma avaliação negativa em diferentes portais. --- They increased the monthly fee to more than double the amount without any prior notice. The system has been cut off because the Pix payment method isn't working. Support tickets are not being answered. This is after 10 years of working together. A huge disappointment. The best thing the system had was the support, since the cash module is practically useless. It doesn't connect with travel agencies like other, more modern systems do. For every hour I spend without access to the system, I will write a negative review on different portals.

We purchased Cloudbeds a while back. It was great, and has continuously gotten worse. First, our integration with Google stopped working right. I won't get into the details, but this resulted in them realizing it was their fault (after REALLY pushing them), which resulted in a refund for several months. This was the last time they did the right thing. The Whistle App is constantly breaking. If automated messaging is important to your business, Cloudbeds is not the right product for you. The Whistle App is clunky at the best of times, unusable at the worst of times (which is weekly). What spurred me to write today's review was the following: - We were forced to use their new booking engine, which when originally deployed sucked so bad that you could just turn it back to the old one - They forced the new one on everyone today - They didn't update the links (we also use Cloudbeds for our web dev and hosting because like, that should keep everything integrated well, right? Nope. Even though it's over priced) - After being gaslit for a bit, I had enough video replication to illustrate that the product was in fact, not working. Initially they sent me a screenshot of it working, but I had multiple devices that showed it didn't. They then said it wasn't working. Curious. - They identified the issue (their link wasn't updated), gave no timeline for a resolution when pressed, and said someone would reach out via email. It's late. I asked them to call. Will they? Probably not. - Based on the last 10 days of booking, I've lost at least $2,000 today.

Been trying to upgrade my subscription for 3 days. Chatted multiple times through their messaging app - they just open a ticket but no one seems interested in responding to the open ticket. You would think they would want more business. Terrible service. I have been using their software for 7 years but definitely looking elsewhere if this doesn’t get resolved shortly. Not a good look

A few weeks ago I started getting phishing emails to an email address that I used only on cloudbeds. All of these emails warn me about "account suspension" and want me to confirm my email address. All of these emails come from domains not related to cloudbeds. This means only one thing - cloudbeds got hacked and in violation of privacy protection laws in many countries around the world they did not disclose the leak. This is just poor acting on their behalf.

To fellow business owners and hoteliers: do not trust Cloudbeds with your operations. What was pitched to us as a sleek, all-in-one hospitality platform has turned out to be a disorganized, unsupported, and shockingly unprofessional system that has caused real damage to our business. We were sold on promises of: • Integrated QuickBooks support (what they offer is vague blog links, zero guidance, and full liability if you mess up your books), • Seamless RemoteLock integration (it doesn’t work — we’ve had to manually assign codes to every single reservation), • Enhanced OTA performance and SEO benefits (completely unfounded and unverifiable). But what truly pushed this from frustrating to alarming was when Cloudbeds imported public contact information from a completely unrelated hotel on the opposite coast—same name, different business. They scraped that hotel’s business phone numbers and emails from Google and applied them to OUR Cloudbeds profile. We only found out because the actual owner of that hotel tracked us down after weeks of receiving our guests’ towel requests, reservation questions, and check-in issues. When I confronted Cloudbeds about this glaring error, they tried to gaslight me into thinking I had provided the wrong information myself—suggesting that I was somehow at fault for using the exact, correct name of my own hotel. No apology. No accountability. Just deflection and denial. On top of that: • Our reservation calendar has been offline for over 8 weeks, and we are actively losing bookings and revenue. • Support tickets go unanswered or are met with copy-paste screenshots from third-party agents who can’t actually help. • “Specialists” are only available months out, which is useless if your business is being held hostage today. • And to top it all off, we were told after going live that we would have to manually integrate a third-party system just to track and manage tens of thousands of dollars in gift certificates. The Cloudbeds experience has been a complete failure. Their internal structure is chaotic, their customer service is non-functional, and their onboarding process is so broken it puts your business at risk. We are now preparing to switch PMS systems again — despite the sunk costs — because we simply cannot trust Cloudbeds to run our operations. Do not make the mistake we did. The platform may look promising, but behind the scenes, it’s disorganized, unsupported, and actively harmful to your business.