CloudbedsMore than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 13 reviews with 3 stars · Clear filters
SRDCI Furnished A.
At the moment our property hasn't generated any revenue from the Cloudbeds system.
Response from CloudbedsMar 15, 2023
Hi SRDCI Furnished Apartments, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds
Dolores B.
The woman who helped with the onboarding was great however the sales guy just didn't get back to us about pricing so we went with another provider
Response from CloudbedsMar 8, 2023
Hi Dolores, Thank you for taking the time to share your feedback. Our sales team has contacted you. Please email [email protected] and reference this review. Warm Regards, Team Cloudbeds
Lia
Maybe Cloudbeds can possible to provide a Trainer like example base in Bali to go to Property who use Cloudbeds and give 1-2 days intensive training to the staff in that Property. Thank you
Response from CloudbedsFeb 21, 2023
Hi Lia, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you. Cloudbeds
Dan P.
Accuracy has been good. Customer service ok, except I asked the payment system to be turned off 2 or more years ago in 2 different conversations and discovered I was still being charged 35/month or whatever the fee is. They offered me 3 months refund. Not fair.
Response from CloudbedsFeb 21, 2023
Hi Daniel, We appreciate your feedback and we apologize for any frustration you may have experienced. Thank you for speaking with a member of our Billing Department to resolve this issue. If you need additional assistance, please reach out to the team at [email protected] Warm regards, The Cloudbeds Team
Matias
Cuando hubo problemas de baja del servicio la respuesta no fue inmediata, y alguna pregunta no fue contestada. En general estoy satisfecho.
Response from CloudbedsFeb 27, 2018
Hemos implementado dos actualizaciones que resultaron en la pérdida temporal de acceso. Consideramos estos acontecimientos muy serios y estamos tomando medidas inmediatas para mejorar, priorizando los proyectos en torno a la confiabilidad y performance.