CloudbedsReviews of cloudbeds.com

All started Ok when we transferred to Cloudebeds. However customer service is getting worse and worse. There is no 24/7 customer service. Not on the weekends and the wait for a response is long during the week. No phone access anymore. I assume they are short staffed but for me it's a red flag. Generally I'm OK with the overall use of the software allthough it's a bit complicated. Not intuitive. But we are set up now and I need help for which I have to wait for days.

A PMS system with many errors and limitations. We have a smaller hotel with 30-40 rooms and have been operating since October 2022 (6 months). We have experienced many errors and limitations in the system that haven't been resolved. Their support can be contacted and the level of service is very different, but generally you get their standard answer is that you can upload your wish in their "Idea Board" They get 2 stars because it is possible to make reservations in their system

Disappointed with customer service. I've run into issues with booking sources since we went live. It's causing a lot of guest frustration and cancelations. I'm trying to finish development of my hotel and manage cleaning and new bookings and haven't been able to find answers in their written "knowledge base". I'm pretty sure all of my questions can be answered in a 20 minute phone call, but can't speak to anyone.

Super frustrated that they can’t fix a technical issue with shared inventory that has been costing over bookings, lost bookings and business integrity for what’s getting close to a year now. They tout themselves as the best there is, but they can’t fix a technical glitch that other systems seem to get right. I’d have been gone to another provider by now but the burden of changing, and the perpetual promise of a fix, keep me here. There is a lot I like about this service, but their approach to this problem is nomresponsive and disrespectful

Overall the dashboard wasn't very user friendly. For instance, having to click 8 spearate times in order to facilitate a credit card payment isn't the best use of my time.

Too many bugs and the system is very oldschool. Updating slow. Support team Auto reply is sending you thousands of emails every time you contacted them and asking you if you need help however, I was told they are working on. They spent very long time on maintenance 1 feature. Experiencing different issue every week. Your sales will not help you after you paid.

Their selection process is too long and demanding, before you can even talk about money, or even consider if you are really interested in taking it. Do not expect proper feedback if you are not selected. All they ask for, they don´t give it back.