CloudbedsReviews of cloudbeds.com

Cloudbeds funcionaba antes muy bien. Ahora el SOPORTE NO ES BUENO. No contestan

Cloudbeds looks great on the surface, but once you deal with real-world issues like chargebacks, it falls apart fast. We’ve had multiple cases where guests clearly used services (late check-out, day pass, luggage storage, even damages), then simply filed a chargeback and won. It doesn’t matter if you have signed rules, messages, or proof. You still lose the money and get hit with a dispute fee. The core issue is that it’s a PMS, not a payments protection system. So when something goes wrong, you’re basically on your own as a merchant. There’s no real enforcement layer, and support tends to give generic answers rather than actual solutions. Also, the mobile UI is honestly terrible. It’s slow, clunky, and not designed for real-time operations. Simple tasks take too many steps, which becomes frustrating when you’re actively dealing with guests. If you’re running a hostel or anything with flexible services and on-property charges, this becomes a serious issue. It creates a system that can be easily abused by guests who understand how chargebacks work. Cloudbeds is fine until you hit problems. After that, it gets expensive.

Somos um alojamento com 3 anos de atividade e até ao final do ano passado trabalhámos com outro fornecedor. Contudo, após reunião de apresentação da Cloudbeds, considerámos que esta solução se adequava melhor à nossa realidade. Não obstante, está a ser das piores experiências que tivemos por parte de "parceiros" de negócios. Estamos há 3 meses para resolver questões que poderiam ser tratadas com uma breve reunião, contudo, a empresa responde sempre da mesma forma: com IA ou com adiamento de reuniões (adiamentos feitos a minutos do inicio e para as quais tivemos de alocar disponibilidade da nossa parte). Assim, aconselhamos que ponderem muito bem antes de aderir a este serviço.

You can only contact Cloudbeds by computer no phone conversation. Have lost 3 days of business due to nonpayment. After 3 and a half years and card was declined for it being changed and I tried to pay with ACH on Friday would not accept and then tried to pay with new card would not accept. Been paying for a website for 3 years that has not been finished. Tried to make payment since Friday and not letting me. Probably time to start looking somewhere else.

I reported 4 days ago I was locked out of my lodging management page, now 4 days later they send me an email claiming they understand my frustration but have a lot of work and will get back to me as soon as possible. If you're looking for a service with absolute 0 client support you have found it!

we on boarded few months ago and since then our guests have been receiving emails from strange numbers via whats app asking them to do transfers with their exact reservation details pretending to be us. please stay away lots of numerous issues ,they are not honest too

We had been using the Mews PMS for a long time and always had a very good experience. However, after deciding to change our PMS to Cloudbeds, despite completing all the necessary steps for the migration, the experience was extremely disappointing. We started with one of our hostels first, and immediately encountered major issues. The rates were not set up correctly, and the channel manager was not connecting properly. As the Reservations & Group Sales Manager, I can say that Cloudbeds is not suitable for managing group bookings. I faced significant difficulties from day one. Bookings on hold were not imported correctly, allocations were scattered and inaccurate, and the rates were often wrong. Cloudbeds recently introduced a pro-forma invoice feature, but even with that, the availability view for multiple properties was still incorrect. I wasn’t able to place group bookings on hold or on option easily — I had to create an allotment block for every group, which is extremely time-consuming. There is also no proper tasks or activity tab to track payments, deadlines, or follow-ups. Many essential functions were simply missing, and none of these limitations were communicated to us before we started the onboarding process. When we raised all of these issues with the Cloudbeds team, we were told that many of the necessary features might be introduced next year. However, as a business, you cannot wait a full year for basic PMS functions. A PMS should make operations easier, not more difficult. The entire experience became a nightmare, and we decided not to continue with Cloudbeds. Even after repeatedly informing them of the daily challenges we were facing, there was no real acknowledgment or support from their side. Instead, we felt pressured to continue using a system that was simply not competent from a business perspective. The lack of professionalism and support was extremely disappointing. Based on our experience, I would strongly recommend not moving to Cloudbeds without thoroughly discussing all required functions in detail and having a full demo session before signing any contract. Once the agreement is signed, the support is minimal, and the system was not able to meet our operational needs. We eventually had to return to Mews.

After several years using Mews, our team decided to explore a different PMS solution and selected Cloudbeds, encouraged by a strong and convincing presentation at a hospitality conference earlier this year. Unfortunately, our onboarding experience did not meet our expectations. During implementation, we encountered several challenges that made the system difficult to adapt to our operational needs. In particular, group booking management did not seem sufficiently developed, and we also experienced technical issues related to accounting features. To Cloudbeds’ credit, their team acknowledged that certain aspects of the system were not fully aligned with our operational structure. However, despite their transparency, we ultimately decided to return to our previous system after a very short testing period, as we could not proceed confidently with our daily workflow, and we did not find Cloudbeds’ support sufficiently effective when we needed timely assistance. Our experience led to contract complications, and we are currently engaged in a legal process to resolve the situation. For this reason, we strongly recommend that prospective customers carry out a very detailed needs assessment, request case-specific demonstrations, and thoroughly evaluate essential features, especially if they handle complex group reservations or require advanced accounting automation. While Cloudbeds may be a suitable solution for smaller properties, it did not align with our operational requirements. We hope this feedback helps other hospitality professionals make an informed decision.