CloudbedsReviews of cloudbeds.com

They do not want to make a refund for using the service 2 days online We contacted sales , got the information and signed in , when the on boarding was going on we realized that Group reservations was not included we had to call sales manager to get it with the same price, The onboarding process was good in spanish. when the onboarding was finished we realized that The Cloud University for learning to use the system is not in Spanish and wanted to charge us to teach the personal sales is very good in not telling you that everything is in English and our personal is Spanish speaking. we are in Mexico. The first 2 reservations received by Booking arrived without the complete credit card information , we contacted technical support , after 50 minutes waiting on the phone they said sorry it was a glitch cant get the information any more nothing we can . now I have 2 reservations without the CVC Code: and cant charge this non-refundable rate. We decided to cancel the service : False advertisements , they do not explain that training for receptionists, and reservations personal is only in english (cloud university ) , - not getting all the credit card information - very bad technical service , waiting 50 minutes or more every time you want to speak with somebody. - No refund for using the service online for 2 days , all the other time was for the onboarding. ****** We contacted costumer service and got this replay "según nuestros Términos y Condiciones, y igual a otros servicios de suscripción como Netflix, requerimos el pago por adelantado y no hacemos reembolsos por falta de uso; " they compare their services with Netflix , we used the service for 2 days and asked for the refund because it was not working as they offered, and the service in spanish they want to charge extra for it , which they do not disclose at the beginning of the contract

No sirve para lo basico, es un sistema complejo y genera traumas en reservas y en los ingresos. Tenemos la mala experiencia de invertir tiempo y dinero en esta herramienta que nos genera desconfianza en la solución que plantea para las fallas, pues al no tener opción de early check out, nos informa el ejecutivo de cuenta que debemos cancelar las reservas, pero logicamente no es posible hacerlo ya que alteramos la informacion real de los ingresos y ocupacion, lo que genera problemas desde el front desk. Nunca nos dieron una solucion real, y tuvimos que cancelar la cuenta al no recibir una solucion real y habiendo pagado por anticipado.   Pensamos que era una solucion rapida a los proceso, pero no. Es complejo y no entiende la industria de la hoteleria actual.  Siendo un hotel boutique muy pequeño, los procesos son faciles, pero esta herramienta no es viable aun asi. Motor de reservas malo, no tiene filtro de personas en busqueda inicial. No tiene opcion de hacer early check out. Tiene sistema de caja menor, pero no registra egresos en diferentes metodos de pagos, tarjeta de registro no conectada con los campos de las reservas, no deja personalizar campos de reservas, etc... Muy complejo sistema. En su pagina dice que estan trabajando en poner pasadias hace 5 años y nada que lo ponen. En la presentacion ofrecen configurar lo que uno desee, pero despues del contrato dicen que no se puede. No generan soluciones a las falencias ya que es una plantilla para todos los hoteles igual.

Absolute nightmare customer service- nationwide payment (card transaction) issues glitchy, buggy, super slow, constantly lagging, zero customer service phone numbers, zero help in rectifying any situation, liars, thieves, booking errors, OTA connection errors, you name a problem, they’ve got it. Do not use.

we face an issue3 we send message for the cloudbes support and they send for us a material which i reach all this material from the cloud university and all the urgent problem are continue without sending a ticket for direct call with technical support .unfortunettly asoon i found the similiar platform i will change direct

Cloudbeds operate unethically and stole my money from my account. Nothing explained or given yet they took my $389 for nothing. I wonder now if that money stolen is worth the reputation throughout the industry. Now my own legal dept. will deal with it.

Do not trust this company. We cancelled and our account was repeatedly debited, and then denied refund, zero customer service. Zero. Just try to call a human after signing up, fooled us once. Never again.

Cloudbeds is like a bike with training wheels. It severely slows you down and limits your functionality, but is very helpful if you are brand new and have no idea what you are doing. After years of seeing their ads as a premier PMS and Channel Manager, I decided to test them out on my new property. But they are made for very small properties with very slow business. We are a high-volume property with 50 check-ins a day sometimes. So things that take 2 or 3 clicks and 5 to 10 seconds in superior PMS systems like Loventis has to be done in multiple screens and dozens of clicks, taking upwards of 5 MINUTES! it is clunky, poorly designed, and ineffective. After our busy rush where I had to hire 2 extra reception staff and stay awake 24/7 for a week to deal with the slowness and lack of functionality of Cloudbeds, I wrote them and told them I can't work with the system and I'd like to disconnect and move over to MyAllocator, the Channel Manager. That was over a week ago and they still refuse to complete the changeover. For the last several days I've been halfway disconnected where I no longer have control over my inventory or pricing and can't do ANYTHING about it. Cloudbeds is holding my property hostage and we are forced to close off online bookings or risk mispricing and overbookings since we have no way to adjust or maintain anything while Cloudbeds refuses to set us free. They know that we are at their mercy so they are tanking our business because we can't use their subpar product. If you are considering trying out Cloudbeds, do yourself a favor: DON'T. If you are really that curious, it will be much faster and easier to launch an entire fake property where you can try out their slow, unhelpful product without the risk of losing your entire business because of their malicious customer service. RUN FROM THIS COMPANY!

Ya voy pagando 3 meses y hasta ahora no tengo una sola reserva por este medio, todo continua en booking, ya que hasta la fecha no me ayudan a dejar listo mis paquetes. Siempre es algo nuevo.