CloudbedsReviews of cloudbeds.com

Really unsatisfied about this company, for an issue that was already there before going live and during the onboarding it takes multiple times of contacting them and waiting for someone to fix it. Nobody will fix it and in the meantime I have to pay for a service (PIE) I'm unable to use for 2 months already. Really recommend not using this system, I will transfer to another one asap since I have no faith in this company helping me with any issues I will find in th efuture.

Stay away ... An excellent PR cie ... better and cheaper system around

In the beginning the services was ok. Later the service deteriorated, becoming abusive and even sexist. When I had issues with the platform caused by technical problems of the system, the solutions given were not helpful. Rather than trying to understand the problem, I received generic and condescending answers. I was even told that "they could not treat me as a princess", when I was asking for a professional and efficient service. When I ask to cancel the service, they charge after I send two mails with the cancellation request.

Customer service will purposefully misunderstand you (or they are not bothering to actually read your messages) and it takes HOURS to actually convince them that you have a problem, and there is no phone support so you basically have to write an essay every time you have an issue (and you will have a lot of issues, they completely updates and overhauled the system a few weeks ago and everything is broken now). THE SEARCH BAR DOES NOT WORK! if you have a guest with a middle name in their rez you will not be able to pull that person up in search without including their middle name overtime... even if you input their first and last name, it will not come up. They have basically said that it works fine this way and that I should only use the first name when searching for a guest???? so if you have to search for a guest with a common first name good luck! you will be combing thru hundreds of reservations trying to find it

Me hicieron el cargo sin pedir NIP de mi tarjeta! Ingresé con una fecha que es en la que viajaré y de pronto estaba una fecha para la próxima semana

No tienen periodo de pruebas, te engañan con cosas que no son reales para que pruebes la plataforma… y una vez que has pagado la suscripción y no quieres continuar se acabó lo que se daba… pierdes el dinero… No cometas el error, la plataforma es una caquita (porque no me dejan poner la palabra apropiada) y el personal deja mucho que desear… no pierdas tu dinero ni tu tiempo

Son unos sin vergüenzas impresentables, te engañan de mala manera para que pagues para probar la plataforma. En mi caso me intentaron engañar (el comercial se llama javier, asegurándome que podía poner un botón de reserva en mi perfil de instagram) cosa que yo estaba seguro al 100%, pero ante su insistencia y seguridad decidí darles la oportunidad. Al final resulta que era un engaño, pienso que involuntario, pero un engaño a fin de cuentas, dado que eso a día de hoy como pensaba es imposible. No existe periodo de prueba , por lo que el engaño pasa por que pagues para poder probar el profucto. Llevo un mes reclamando los 50€ que me han obligado a pagar para tan solo poder probar la plataforma, en el momento que he visto que su promesa era mentira después de dos semanas que me tuvieron esperando decidí que no era para mi… Al principio me dijeron que probablemente me devolvieran el dinero, pero después de varios emails, whatsapp al comercial, a soporte… a facturación y después de un montón de tiempo perdido no me devuelven el dinero. Un fraude, no os recomiendo si tenéis un alojamiento esta basura de plataforma. Ni por la funcionalidad, ni por el trato, ni por el servicio de soporte, no te responden en tu idioma la mayoría de las veces… Una auténtica decepción, si no tienen versión de prueba por eso será…

We wanted to use this softare to manage our small hostel with 28 beds. We talked about the features that we will have with the plan that we were buying on the phone before buying. They told us we will have 3 apps for free and shared inventory funcion is included. After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free. So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium planall included. We wanted to cancel the membership, but look what they say, we can cancel but we do not refund. So you cancel but take the money. Interesting. I never had this kind of issue in nowhere. We are using just to save our money then we will cancel it for sure.