Bonita S.
NO REFUND/CANCELLATION POLICY …
Good idea-however not very customer friendly. Hard to sign up for one time only Service, app “pushes” subscription service. No information provided to cancel or advise their NO REFUND POLICY until it’s too late. Would not recommend until management is more clear what terms of service and payment options /refunds are-up front.
Response from ClotheslyneDec 4, 2023
Thank you for your feedback regarding your experience with our service. We're glad you like the idea of our platform, but we're sorry to hear that you found aspects of our customer service and app usability less than satisfactory. We want to clarify that while our app does feature a subscription service, we also offer one-time services, and we are constantly working to make the selection process as clear and straightforward as possible. We appreciate your input on this and will take it into consideration as we continue to improve our app’s user experience. Regarding our refund policy, we want to assure you that we do not have a 'no refund policy' for one-time services. We have processed a refund for your transaction as we understand the confusion and inconvenience caused. Our no refund policy applies only to our customer weekly plan in cases of missed orders, and we strive to communicate this clearly in our terms of service. We apologize if this was not made clear to you from the outset, and we are taking immediate steps to ensure that our terms of service and payment options are more transparently communicated to our customers.