ClotheslyneYour Laundry. Done, folded, delivered.A helping hand from someone in your community.It might not be the end of laundry but, for $20, it can be a laundry free weekend.
Clotheslyne (clotheslyne.com) has 37 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Clothing Rental & Repair · STATEN ISLAND, New York
Excellent
Clothing Rental & Repair · Brooklyn,, New York
Excellent
Clothing Rental & Repair · NEW YORK, New York
Great
Clothing Rental & Repair · New York, New York
New
37 approved reviews, newest moderated first
Conor D.
Love love love this service. I switched from using a local wash and fold drop off service. Clotheslyne is faster, more affordable, and easier to use since they have an app. I highly recommend this service to anyone
Dan D.
Amazing services I’ve had nothing but great experiences with them and the Clotheslyners. I have a monthly subscription and have been using the service for almost a year and any time I’ve need support they have been attentive and fast. They also call me regularly to give them feedback on my experience which makes me feel like they really appreciate my business. Thank you so much for creating this service!!!!
Fraser
BEWARE OF THIS SEVICE. DO NOT USE. I had multiple damaged and lost items through using this service. After weeks of requests that it be addressed they continue to fail in doing so. I had to file a complaint with the Better Business Bureau as they refuse to address their failures to provide service. What’s more, is that they charge the employee if something is damaged, in an apparent attempt to prevent customers from filing complaints. They do not address concerns AT ALL, and instead blame the client and/or employee. Their customer service is abysmal, all the way up to the CEO, Daniel Feliciano, who is very unprofessional. I believe that not only are this organization’s business practices potentially problematic, but their employment practices may be as well. Do not use this service.
Response from ClotheslyneFeb 5, 2024
I appreciate you taking the time to share your experience, and I want to assure you that your concerns have been thoroughly investigated. Following your report, we promptly issued a refund for the damaged and lost items to address the immediate issue. Our team has made multiple attempts to resolve this matter to your satisfaction, while upholding the fairness and integrity of our resolution process. It's important to clarify that while we strive to rectify any service mishaps, requests for refunds on services previously rendered and satisfactorily completed fall outside our policy. This stance is rooted in our commitment to protecting the interests and livelihoods of our Clotheslyners, who are the backbone of our service. We believe in fair compensation for their hard work and dedication, and it is a priority for us to ensure they are not unjustly penalized. We understand and regret that this situation has not reached a resolution that you find acceptable. Our intention is always to provide a service that our customers can rely on, and a workplace that respects and values the contributions of our Clotheslyners. Your feedback has been invaluable in highlighting areas for improvement in our customer service approach, and we are actively working on enhancing our communication and resolution processes. Should you wish to discuss this further, I remain at your disposal for a direct conversation that does not include threats or demands for payment. Sincerely, Daniel Feliciano CEO, Clotheslyne
Allison P.
The community of laundry is amazing with ClothesLyne. There are so many services available, the support in the app and with your ClothesLyner is great. Communication is always number one, and it’s great to watch my laundries progress. Thank you so much for this!!
Amber P.
I tried to become a ClothesLyner to work for this company. I was approved and had an appointment with the COO, Camden Oliver to get started. He never followed through with the appointment. I called and was told he’d call me back in 30-60 minutes. I waited and he never did. I contacted the company again and left a voicemail with no response. I then googled him and found he’s just an inexperienced 23 year old trying to start and run a business. Don’t waste your time. This isn’t a reliable company.
Response from ClotheslyneDec 4, 2023
Thank you for taking the time to share your experience with becoming a ClothesLyner. We sincerely apologize for the inconvenience and disappointment caused by the missed appointment. We understand how valuable your time is, and it was never our intention to leave you waiting. We did attempt to reach out an hour before the scheduled call to inform you to reschedule the appointment. We regret that this message did not reach you in time and acknowledge the breakdown in our communication process. Your feedback is crucial for us, and we are taking steps to ensure that our communication and scheduling are more reliable going forward. We deeply respect your effort in applying to become a ClothesLyner and would like to offer you another opportunity to connect with us at your earliest convenience. Please reach out to us directly at [email protected] and we will prioritize setting up a new appointment for you with us. We value your interest in our company and hope to demonstrate the commitment and professionalism that ClothesLyner stands for.
Olivia T.
Excellent customer service and great laundry service. Nothing like the feeling of fresh clean clothes.
Jessica
Clotheslyne is a heaven sent! Bag up my dirty laundry, a clotheslyner I picked after browing profiles picked it up & brought it back 2 days later completely clean, folded and organized! Doesn't break the bank & I don't feel like I'm breaking my back trying to stay on top of my never ending laundry pile.
Susan
Do not call or email me I don’t work for you anymore