Closer PetsReviews of closerpets.com

Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!

Exactly what I ordered and quick shipping. Thank you!

Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstanding people!

The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was sent out by 48 hour post, and this solved the problem. No haggling or arguing. Customer service like in Ye Good Olde Days. I can only recommend the company.

They made getting a replacement so easy. Thank you. We love the cat doors and they work great. we recommend them to all our friend that have cats.

I received prompt service.

I have a Cat Mate water fountain that has been doing wonderfully for my four cats for over a year now. Unfortunately a few weeks ago one of them decided to chew through the power cord in the night (thankfully no one was injured), so I needed to find a replacement, this was very easy to do on the Closer Pets site, with only a small complaint. Because I was ordering it on the weekend on February 16th, I knew that might delay it which was fine. The soonest I could get it turned out to be the 21st, but it shipped with no updates about its status along the way. It did however arrive safely and on time, and functioned well for its very short use. Unfortunately the night I installed the new power supply, someone chewed through it again (still no one injured). So of course I had to order another one, once again on the weekend being on the 23rd this time. I'm not sure what made the difference with this second order, it arrived in a similar span of time but this time I received email updates about it being shipped, when it was out for delivery, and when it was delivered, which was very nice. I have taken extra precautions with the newest cord now to ward off further chewing, but it has been very easy to find and order what I need from Closer Pets. While I certainly hope not to need to order any further replacement parts for some time besides the standard filters, I'm happy to know how easy it is to do so if the need arises.

You had just what I was looking for at a good price,