Closer Pets Reviews | Read Customer Reviews of closerpets.com

Closer PetsReviews of closerpets.com

4.5256 reviews
Pet Stores
104A Longview St., Conroe, Texas, Texas

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Closer Pets

About Closer Pets

Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!

Closer Pets (closerpets.com) has 256 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: closerpets.com
Website: closerpets.com
Category: Pet Stores
Location: Conroe, Texas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Closer Pets reviews

Showing 212 reviews with 5 stars · Clear filters

Linda W.
Feb 21, 2022
Impressed with the service!
I was impressed with the availability of the items I ordered. (Pond Feeder Replacement parts) They arrived just days after I placed my order. One item was out of stock when I placed the order, I left my email address so they could notify me when it became available. Two days later, I was contacted and the last item was shipped. Again, it arrived in just a few days. May not seem like big deal, but I live on the Big Island of Hawaii and NOTHING gets here quickly. (BTW, the Fish Mate P7000 Pond Fish Feeder is on it's fourth year and it was the plastic components that eventually got brittle from the intense sun. The automatic mechanism is still running perfectly.)
Response from Closer PetsMay 10, 2022
Hi Linda, Thank you so much for the amazing review! We really appreciate the feedback regarding our Fish Mate Pond Fish Feeder and that you are still enjoying using it after 4 years! Best wishes, Kayleigh.
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Laurie
Feb 19, 2022
First time customer
I needed additional bowls for my automatic feeder. Ordering was easy, the price was fair, and my order was received on time. Based on my experience I would recommend CloserPets
Response from Closer PetsFeb 28, 2022
Hi Laurie, Thank you for the amazing review, we really appreciate your feedback. We always do our best to make sure our customers receive their products on time. Glad you're able to make the most out of your additional bowls. Best wishes, Kayleigh.
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Brenda
Feb 18, 2022
The bowl is as expected
The bowl is as expected. This was the only place I could find it. The price and shipping charge was very reasonable. Great product and service.
Response from Closer PetsFeb 28, 2022
Hi there, Thank you for the amazing review! We always do our best to make sure our customers receive their products on time. Glad you're able to make the most out of your bowl. Best wishes, Kayleigh.
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Hannah
Feb 11, 2022
Item exactly as described and delivered…
Item exactly as described and delivered quickly.
Response from Closer PetsFeb 11, 2022
Hi Hannah, Thank you for taking the time to leave us this review, we appreciate the feedback! 😊 Best wishes, Kayleigh.
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Edward S.
Feb 10, 2022
Very fast response from placing an…
Very fast response from placing an order to it’s fulfilling. Great customer service.
Response from Closer PetsFeb 11, 2022
Good afternoon Edward, Thank you for taking the time to leave us this lovely review, we're very happy to hear you feel this way! Best wishes, Kayleigh.
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Henry's M.
Feb 7, 2022
Simple and reliable
I like how easy it is to set the Cat Mate 200 feeder up, and the simplicity and reliability of the two timers. I didn't want a complicated setup with programming. My cat also so far has been unable to open the feeder, which is a plus. I am glad I bought the removable stainless steel inserts, which make cleaning up easier. I now feel better about returning to work for the first time since getting my now 10 month old kitten. Thank you so much!
Response from Closer PetsFeb 7, 2022
Hi there, Thank you for taking the time to leave us this lovely review, we're so happy to hear you feel this way! Best wishes, Kayleigh.
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Kay K.
Jan 30, 2022
Excellent Order Experience
I had an excellent experience ordering from Closerpets! I purchased a Cat Mate automatic cat feeder and the product works great.
Response from Closer PetsJan 31, 2022
Hi Kay, Thank you for taking the time to leave us a review! It's a pleasure to hear that you enjoyed an excellent ordering experience with us. We hope you and your cat are enjoying your CatMate Automatic Cat Feeder! Best wishes, Harvey.
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Linda P.
Jan 12, 2022
Great product
Great, well designed and sturdy solution for feeding when we’re not here! Best ever to extend our sleep so we don’t get awakened at 3 AM for hungry pets!!
Response from Closer PetsJan 12, 2022
Hello Linda, Thank you for taking the time to leave us a review, we really appreciate it! We're delighted that you're fond of the design and sturdiness of the product, as well as that it means you can have a few extra hours of shuteye! I'll pass your kind words on to the team for you. Best wishes, Harvey.
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