Closer PetsReviews of closerpets.com

Response from Closer PetsJan 13, 2023

Hi Juan, I understand that the team have reached out to you regarding your order, as there was a typo within the tracking number. The team has since provided the correct tracking number, which shows that the item has been delivered. The team have sent you a follow-up email advising that you should get in touch if this item hasn't been delivered, which hasn't been responded to. If you have any other issues, please get in touch with the team at [email protected]. Best wishes, Tasia-Lea.

Response from Closer PetsDec 21, 2022

Hi Inge, We're sorry you're having trouble with this product. Are you referring to our Two-meal Automatic Pet Feeder? If so, did you purchase this directly from Closer Pets? If you have purchased this item directly from us, please supply your order number, as this will help us support you further, with the issue. Best wishes, Tasia-Lea.

Response from Closer PetsDec 19, 2022

Hi Rich, I have discussed your order with the team and they have informed me that a replacement product was sent out to you. USPS are showing that the item was successfully delivered to your mailbox, however I understand that you are still reporting having not received it. The team have advised me that they are currently in contact with you and are continuing to try and resolve the issue for you, therefore, if you have any further queries in relation to this, please don’t hesitate to reach out to them and they’ll be happy to help. Best wishes, Tasia-Lea.

Response from Closer PetsAug 11, 2022

Hi there, Our system shows confirmation and tracking was sent on this order on multiple occasions. Please check your spam settings to allow emails from @closerpets.com. Please call our customer service department at 936-760-4333 to confirm we have the correct email on file. We can also give you your tracking number when you call. Best wishes, Tasia-Lea.

Response from Closer PetsAug 10, 2022

Hi Paul, I do apologize for the delivery issues you are experiencing. After checking the carrier tracking information, it appears they show that your order was delivered August 5, 2022, at 12:22 pm. The carrier indicated that the order was left at your front door/porch. In this situation the carrier recommends checking around the indicated delivery location for the package. If you can not locate the package, please contact us toll-free at 1-800-725-4333, or by emailing [email protected], so that we can confirm your shipping address and get a replacement package sent to you. Best wishes, Tasia-Lea.

Response from Closer PetsAug 31, 2022

Hi Sue, Thank you for taking the time to leave us a review and we are sorry to hear that this product wasn’t right for you. The twin ice packs are a great way of extending the longevity of pet food, however the frequency of which ice packs need to be changed can be impacted by factors such as temperature, and we would not recommend using the same ice packs for five days, even in colder temperatures. Best wishes, Sarah

Response from Closer PetsJun 13, 2022

Hi Ellen, We’re really sorry to hear about this. Please could I ask you to contact us via email at: [email protected] so that we can look into this for you. Best wishes, Kayleigh.

Response from Closer PetsMay 19, 2022

Hi William, We’re sorry to hear about this. Please could I ask you to contact us via email at: [email protected] so that we can look into this for you. Best wishes, Kayleigh.