Closer PetsReviews of closerpets.com

Great customer service. When the order came through to them, they realize that one of the accessories we bought for the doggie door did not work for that door. They called us to let us know. Email me the appropriate accessories and the door together. Canceled the wrong order so I can replace it correctly. That was so much better than me getting it, and realizing it was wrong and having to return it.

We received a European plug when Chew sent. Chewy investigated where I could purchase a US plug and referred me to Closer Pets. Ordered on line and received in a very reasonable amount of time. I haven’t tried it out yet as my grand puppies went home. They will not be back till May. I’ll keep you posted.

Shipped quickly and got what I ordered! Reasonable prices for spare bowls to make the auto feeder even more functional!

Shipping was fast at a time when we really needed it!

The cat door came very quickly and was relatively easy to install.

Great follow-up qnd communication

Easy to find specific reviews on the Automated feeder

The Cat Mate is a superb product: it combines excellent performance and ease of use with sleek design. Prior to discovering Cat Mate, I purchased an automated feeder made by another company. It was clunky, noisy and space-demanding. More importantly, although it cost quite a bit more than the Cat Mate, the quality was terrible: it fed unreliably and failed completely within six months. Customer service from the company was non-existent and the warranty was not honored. By contrast, the customer service provided by Closer Pets is stellar. A customer service rep responded to a question about a since-eradicated programming glitch within hours and it took only days for the company to replace ice packs that began to leak after two+ years of use, easily honoring the excellent three-year warranty on the Cat Mate. I also appreciate that replacement components are easily available, should there be a need post-warranty. During interactions with the company, the kindness, expertise, efficiency and clear commitment to customer satisfaction of the Closer Pets folks struck me as both memorable and refreshing. Great people, great product, great interactions, all of them rare in these days of quick commerce. I am immensely grateful.