Closer Pets Reviews | Read Customer Reviews of closerpets.com

Closer PetsReviews of closerpets.com

4.5256 reviews
Pet Stores
104A Longview St., Conroe, Texas, Texas

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Closer Pets

About Closer Pets

Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!

Closer Pets (closerpets.com) has 256 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: closerpets.com
Website: closerpets.com
Category: Pet Stores
Location: Conroe, Texas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Closer Pets reviews

Showing 212 reviews with 5 stars · Clear filters

Joseph C.
Jul 8, 2024
Easy ordering and fast delivery
Easy ordering and fast delivery
Response from Closer PetsJul 24, 2024
I'm glad we could be of service and we hope you enjoy your product. Best wishes
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Michael M.
Jun 9, 2024
Quick delivery
Quick delivery. Items as described. Thanks!
Response from Closer PetsJun 10, 2024
Good Afternoon Many thanks for your review. It is good to know that you received your order in good time. Kind Regards Closer Pets
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waynepacificislandfloors.com B.
Jun 5, 2024
When ordering replacement parts for my…
When ordering replacement parts for my fish feeder I received prompt and efficient service with progress updates. This far exceeded my expectations.
Response from Closer PetsJun 10, 2024
Good Afternoon I'm so glad to hear we exceeded your expectation. Many thanks for your review, it is greatly appreciated and will be passed onto the team. Best Wishes Closer Pets
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Sky D.
Mar 23, 2024
Functional website—easy as it should be.
The website was clear and easy to navigate. Finding the specific product I was looking for took very little time and the checkout process was simple and smooth. Thanks!
Response from Closer PetsMar 25, 2024
Good Afternoon Many thanks for your review, it is greatly appreciated and will be passed onto the team. Best Wishes Closer Pets
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Paula B.
Mar 6, 2024
Good Experience!
Ordering was easy and delivery was timely. Product was well packaged and notifications were a great extra. Thanks!
Response from Closer PetsMar 7, 2024
Good Morning, Thank you for taking the time to share this feedback with us – I'm very happy to hear you feel this way about your experience with our team! Best wishes, Sue
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Mandy
Feb 4, 2024
Reasonably priced and shipped quick!
The pump in my fountain stopped working, the pump I ordered was not the exact pump that broke but it worked! The site says their pumps are compatible with most of their fountains and I believe this to be true. My order wasn't too pricey and showed up at my door a few days later.
Response from Closer PetsFeb 5, 2024
Hi Mandy, Thank you for taking the time to leave us this review. I'm happy to hear that the replacement pump you purchased is doing the trick and has your fountain back up and running! Best wishes, Kayleigh
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Charles
Feb 4, 2024
It was delivered quick
It was delivered quick. Package was not damaged Thank you.
Response from Closer PetsFeb 5, 2024
Hi Charles, I'm happy to hear your package was delivered quickly – thank you for sharing this feedback with us! Best wishes, Kayleigh
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Cynthia S.
Feb 1, 2024
I can sleep in the morning and have my freedom in the afternoon or evening
I have a 10/year old Cat that has started wanting to be fed at 4am. I purchased the catmate two bowl feeder. My cat took to it right away. I bought 2 extra ice packs and two extra food dishes. I now set it up with his wet food so I can golf or go out to eat with friends and I don’t have to worry about getting home to feed him. Timer is easy to set, dishes are wide and easier for him to eat from than his old bowls. I’m happy and my cat is happy.
Response from Closer PetsFeb 2, 2024
Hi Cynthia, Thank you for sharing this feedback with us – I'm so happy to hear that your cat has taken to his automatic feeder so easily and that he loves it! Happy customers and pets make us happy 😸 Best wishes, Kayleigh
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