CloakedReviews of cloaked.com

I hate this service. I feel like they have sabotaged my phone. I dont feel that i am in control of any of the setting on my phone. And its a pain in the butt to totally get completely rid of it

New to the service and I immediately screwed up my access. Jho helped me work through issues and resolved them. He was a big help!

She was friendly and tried to help.

For the second time in 2 months I have had to contact cloaked to stop billing me and to refund the monthly $9.99 AGAIN as they did in May. I actually stopped service April 1st, but never new it would go this far. While all the removing of this and that seemed OK, I really think its a bit more than I want to pay for this service! I am done with this company and have had to order a stop payment through my bank to prove it. Never again.

Well, I canceled it, but I did get to talk with somebody and they helped me walk through it. They were very helpful but some of the things that I had originally bought cloak for it didn’t do so I am discontinuing my subscription. I recently had Guardio and it guarded me from going on Websites that were not legitimate and cloak does not do that. It’s basically just to protect your information which gets sold to brokers. So it will take your name off of the brokers list and check on it every month but they keep on putting it up there anyway over and over again, so I’m not sure what good it really is doing. The VPN only goes on when you tell it to and it doesn’t really work with the iPad unless you specifically go there and want to check stuff out. It didn’t do anything to get rid of unwanted text messages and blocked calls I didn’t want blocked. However, they were very helpful on the phone. I didn’t get my money back, but they did help me discontinue the subscription.

The initial ad I saw for Cloaked presented the app as an information removal service from data-broker websites. Once signed up, I was instructed to enter my information to remove possible profiles from these sites around the web. After checking my first scan, they removed the name and information of a completely different person. I contacted customer support, and was given information to add to my profile that would refine my search. I was as specific as possible about my personal information, addresses, and any aliases I may have as well as former phone numbers. As their scans are run monthly (part of the subscription cost pays for each scan), I waited another month for the second scan. Again, no profiles that match my name or address were removed. People with similar names had their information removed, but not my name. When I inquired with customer support again, I was given the same copy and paste message I received the first time. I persisted, and the next agent gave me the number of files they had removed so far. That information was already available to me, and they still hadn't addressed the problem. All in all, I spent three months on Cloaked and a grand total of 1 record with my actual name was removed. I received a very proud email that they had it removed. Cloaked offers other services like VPN, call monitoring, and burner phone numbers—it seems like an app for people who want to get off the grid but can't separate themselves from their smartphone. 2 Stars because cancelation was easy.

Tammy was awesome! Solved my issue promptly and professionally

Great service that does its job well. And shout out to Ashley in cloaked support for helping me with a billing issue.