CloakedReviews of cloaked.com

I tried my best to navigate this system. However, I had difficulty with a a lot of of my calls. I continue to have spam email as well. I called customer service and was immediately taken care of by a lady named Emma. She was very helpful and helping me unsubscribe and provide a refund. I may not have been tech savvy enough to fully use this program.

The service has many wonderful possibilities however, my experience with the service proved to me that there is still a lot of work to do to fix bugs and issues preventing the service from working correctly. I will say, once you get to chat with a person things look better. The AI chat is flat and isn't good at resolving more indept issues. I was disappointed that a customer contact phone number was no where listed. The only form of communications is via a chat service. That does not make me feel comfortable with this service. Clearly, the service did not work for me.

Original response: I canceled my subscription moments after realizing I had auto fill on, tried contacting their customer service to resolve the issue and get a refund only to be told by an A.I. assistant they cant. Waste of money, worst price to pay for a service I dont want and wont use Second: after commenting about my experience. Rep. Arthur reached out and we resolved my cancelation a few days later. To bad I couldnt handle through there support bot, and wish I was more tech savvy to use the service.

I signed up and they offer a one time code sent to the phone to sign in or password. I chose OTC, but if you do that, then you can’t see certain information so I need to create a password. It is hard getting a live person and the ai is not really that great. I called to speak to a live person and was told to leave my information. I received a call back about 4-6 hours later, but I was not available. I was sent an email explaining how to set up the password because I did not see how to do it on the website because it has to be done on the app…. I am going to give them a month or two and see how it goes. I used their phone service to screen calls and it allows calls to get through, so I decided to go back to apple because I don’t hear the phone ring with them.

I signed up for Cloaked on July 12 2026 and charged $139.99. After my phone stopped working properly on 2nd day... I removed & cancelled the subscription on July 13. Due to their site, while signing up, you have up to 30 days for a full refund. However, their 866 number keeps repeating press 1 for english & does not work... I sent an email to them on 13 and heard back from Kit on 15th and Kit has not refunded my account as of today July 22 and no longer responds. I finally got a hold of Frederico who was pleasent & refunded my account. I changed from 1-star to 3.

App is easy to use, but I don‘t see spam calls stopping even after using cloaked for 3 months in a row

Well, I canceled it, but I did get to talk with somebody and they helped me walk through it. They were very helpful but some of the things that I had originally bought cloak for it didn’t do so I am discontinuing my subscription. I recently had Guardio and it guarded me from going on Websites that were not legitimate and cloak does not do that. It’s basically just to protect your information which gets sold to brokers. So it will take your name off of the brokers list and check on it every month but they keep on putting it up there anyway over and over again, so I’m not sure what good it really is doing. The VPN only goes on when you tell it to and it doesn’t really work with the iPad unless you specifically go there and want to check stuff out. It didn’t do anything to get rid of unwanted text messages and blocked calls I didn’t want blocked. However, they were very helpful on the phone. I didn’t get my money back, but they did help me discontinue the subscription.

I have Spectrum Mobile and the call forwarding feature does not currently work with this carrier. I wish I would have been alerted to that before I paid for it. The customer service person in chat was helpful and I was going to ask for a refund because I wanted this app specifically to block spam calls. The other features are worthwhile so I am keeping it for a year and if they get it to work with my mobile carrier, I may stay. 3.5 stars