George S.
My phone would not ring or identify callers
I had issues from the beginning of the service. 1. My phone stopped ringing at all. 2. essentially all my calls were blocked.3. I was not able to identify callers. 4. I was not able to distinguish friend from spammer. I called support about the issues many times over months. After many complaints they did something and my phone would ring for a few weeks with calls, but then stopped ringing again. I never got a resolution of being able to identify callers. This continued for months without resolution. I finally cancelled the service and am getting my calls again. I felt that customer service was very lacking.
Response from CloakedSep 15, 2026
Hi George, thank you for your review! It sounds like your Call Guard configuration may have needed tweaking, but we weren't able to find any support tickets from you. If you still need assistance, could you please reach out at [email protected], call (888) 857-5490, or chat with our bot or team at "Chat with support" while logged in on the app or a browser so we can help?