CliradexReviews of cliradex.com

Response from CliradexDec 20, 2023

Hello Kari, Thanks for taking the time to give us your feedback. There are no less expensive options on Amazon. We have the same price on the website and Amazon. It could be another seller with a counterfeit - hence the low sensation. We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications. If this is not the case, you might be experiencing something else. • If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexDec 20, 2023

Hello Frances, Thanks for taking the time to give us your feedback. We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications. If this is not the case, you might be experiencing something else. • If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting, similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize some people are allergic to essential oils. If you continue to experience a reaction, please discontinue using Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexDec 19, 2023

Hello Jill, Thanks for taking the time to give us your feedback. We apologize for any mishap. Indeed, there was a lot of misunderstanding on our part as a change in our system made it more complicated to process refunds for November customers. We share your feedback with eh team that will reach out to properly process your request. Regarding the burning, below is more information. We’re sorry to hear you had a bad experience with Cliradex. Cliradex is a safe product. We understand your concern and would like to assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after a few applications. If it not the case, you might be experiencing something else. • If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. You might have to stop. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing (hot shower) as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexDec 7, 2023

Hello Sharon, A cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it goes away after few applications. If still there, there are 2 explanations for it: • If you're feeling a burning sensation, your skin may be compromised or wounded. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. Do not use Cliradex. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). In any case, you should rinse-off and discontinue the use of the product and consult your physician if any of these symptoms develop. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexOct 23, 2023

Hello Christina, We are sorry to hear that. Dry Eye disease is multifactorial, and sometimes you have to work by elimination. Of course, we will be happy to issue a refund to you following our money-back guarantee. Regarding sensitivity to the product, please find below tips that might help reduce redness and swelling. If you feel burning, you might be experiencing something else. • If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. The Cliradex Team

Response from CliradexOct 16, 2023

Hello Kate, We are sorry to hear this. Based on your description, it looks like a possible reaction. We will be glad to offer you a full refund. We are going to share your feedback with our Quality team for proper tracking. In the meantime, we can share these possible tips as skin sensibility can be affected by external factors. If you feel burning, you might be experiencing something else. • Your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. The Cliradex Team

Response from CliradexOct 16, 2023

Hello Brenda, We are sorry to hear this. Please be assured Cliradex is a safe product. Skin sensitivity may differ between persons based on several variables. Please share your order # so we can track your lot# and properly report it to our Quality Team, as we keep track of each instance. Based on your description, it looks like a possible reaction. We will be glad to offer you a full refund. We understand your concern and assure you that a cooling tingling sensation is normal. If it felt more like a sting/burn, please be assured that it disappeared after a few applications. If you feel burning, you might be experiencing something else. • Your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the product to air-dry briefly (15-30 seconds) before opening your eyes. The Cliradex Team