CliradexReviews of cliradex.com

Response from CliradexAug 10, 2020

Hi Veronica, We apologize for the delay in shipping. But we noticed your last Autoship order did not work because the payment was expired: "Error Code E00027: The credit card has expired." You would need to log into your account to update your payment information. The Cliradex Team

Response from CliradexAug 10, 2020

Thanks for taking the time to give us your feedback. We're sorry to hear you had a bad experience with Cliradex. We understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. Another reason may be that you're experiencing a reaction to the T4O from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexJun 2, 2020

Dear Diane, We sincerely apologize for this mistake. We have experienced a coupon error with your order. But we stand by our products and services. We have initiated a 20% refund on your order. The Cliradex Team.

Response from CliradexJun 4, 2020

Hi Mary, Thanks for taking the time to give us your feedback. I'm sorry to hear you had a bad experience with Cliradex. I understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. Another reason may be that you're experiencing a reaction to the T40 from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team