CliradexReviews of cliradex.com

Response from CliradexAug 5, 2022

Hi Lindsay, sorry for the delay. Our anti-fraud system identified your order as fraud because the AVS (address verification system) did not match your address with the one from the credit card. Also the area code for the phone was for LA, not SC. We apologize for this delay. We will make sure to get it to you faster next time. The Cliradex Team.

Response from CliradexJun 14, 2022

Thank you for your feedback. We understand your concern and want to reassure you there is nothing wrong with the product. Cliradex is a safe product. Cliradex is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). A tingling sensation is a common occurrence with tea tree oil. If it felt more like a sting/burn, please be assured that it goes away after few applications. • If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). Here are a few tips if you have sensitive skin: 1- Avoid using Cliradex right after bathing. Skin pores may be exfoliated and are more exposed than usual. 2- Wipe gently with Cliradex. 3- Avoid direct contact with your eyes. Keep eyelids gently closed when using Cliradex. We recommend that during the application: 1 - Closes eyes firmly without squinting too much. 2 - Gently wipe across the lid and surrounding skin. Don't try to press too much on your eyelid skin or into the eye's corner (caruncle). 3 - Allow it to air dry briefly (30s) before opening eyes. If your results don’t improve, then please do not continue to use Cliradex as you may have a skin allergy to essential oils. Also, when it comes to a gentler formula, we do have Cliradex Foam. But if you are allergic to essential oils, you may get the same reaction. The Cliradex Team

Response from CliradexJun 14, 2022

We are sorry you had a bad experience. There was a slight delay with Memorial day, which unfortunately added 2 business days to your handling times. We usually shipped same day. But we dropped the ball this time. Please receive our sincere apologies. The Cliradex Team

Response from CliradexMay 27, 2022

Our sincere apologies.

Response from CliradexMay 27, 2022

You are right, we drop the ball on thsi and we did not set up the expectations properly. Please receive our sincere apologies.

Response from CliradexMay 2, 2022

Hello We apologies if you did not receive the proper response. We stand by our products and services. As indicated on our product page, Cliradex Foam was in backorder. All customers were informed by email of their options, like a complimentary foam. In your case, itr looks like the ball drop, as your order is stuck in routing. The service team has been informed to solved your issue right away.