CliradexReviews of cliradex.com

Response from CliradexAug 10, 2020

Hi Terry, Our customer service team has issued a new order. The Cliradex Team

Response from CliradexAug 10, 2020

Hi Christine, Our apologies for the confusion, but the Free Foam product you received was a promotion to be given away during July and August as the product was indeed expiring on 8/31/20. Please note you were not charged for these cases. The Cliradex Team.

Response from CliradexAug 10, 2020

Thanks for taking the time to give us your feedback. I'm sorry to hear you had a bad experience with Cliradex. I understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. Another reason may be that you're experiencing a reaction to the T40 from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexAug 10, 2020

Hi Jill, Thank you for reaching out. You are right and we apologize. We just applied your 20% off to order 124073. The Cliradex Team

Response from CliradexAug 10, 2020

Thanks for taking the time to give us your feedback. I'm sorry to hear you had a bad experience with Cliradex. I understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. Another reason may be that you're experiencing a reaction to the T40 from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexAug 10, 2020

Hello Nikki, We apologize for this error. We applied your discount and issued a refund fo $8 to you. The Cliradex Team.

Response from CliradexAug 10, 2020

Diana, We stand by our products and services. If your product is deficient, please reach out to our customer service team at [email protected] or 1-844-425-4723 for a solution. The Cliradex Team

Response from CliradexJun 23, 2020

Hello Dennis, thank you for reaching out. It is easier to reach our Care team at [email protected]. We researched your order, and indeed it has been miss-delivered. Our sincere apologies. The team is going to resend the product to you. Thank you for your patience. Update 6-23: We issued a new order for you. Leaving today.