PG
Can't use, but...
Can't use. Product created an unusual discharge from my eyes that did not occur prior to using. Hoping for a refund....today I received notice that Cliradex was refunding my money and they included some helpful tips on how to use their product. I'm going to give it one more try. While this product may not be right for me, I certainly appreciate the concern this company showed for my issue. Great job Cliradex!!!
Response from CliradexApr 21, 2021
Hello Pamela, Below, please find few tips on using Cliradex. As requested, we issued a refund. Thanks for taking the time to give us your feedback. We’re sorry to hear you had a bad experience with Cliradex. We understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. • For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • Another reason may be that you're experiencing a reaction to the T4O from the tea tree oil. Here are a few tips for using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com or 1-844-425-4723. The Cliradex Team