CliradexReviews of cliradex.com

Response from CliradexFeb 22, 2022

Hello Jim, Our apologies for the late response. As indicated on our product page, Cliradex Foam was in backorder. Unfortunately, the expected delivery date has been pushed back. We just received an update on the shipping of the Cliradex Light Foam and it appears as though we won't be receiving stock or shipping until sometimes end of February. We apologize for the delay and the inconvenience this may cause. We are offering 3 options: 1. If you would like to keep your order open: a. We would be more than happy to send you a complimentary can of foam separately once supply becomes available. b. Or we could send you a free box of wipes to get you started. 2. Finally, we could offer you a full refund. Please let us know what you would like for us to do. Should you have any other questions or concerns, please do not hesitate to contact us either by email at [email protected] or by phone at 1-844-425-4723, 7 days a week from 8:00 am until 5:00 pm eastern time.

Response from CliradexJan 17, 2022

The harshness is not due to the product but to the skin condition. A tingling sensation is a common occurrence with Cliradex, but a burning sensation is not. • If you're feeling a burning sensation, your skin may be compromised or wounded. Do not use Cliradex. It may sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • If you develop symptoms such as itching, swelling, or excessive dryness, this may indicate an allergic reaction/hypersensitivity to T40 (especially if they have a known sensitivity to fragrances). In any case, you should rinse-off and discontinue the use of the product and consult your physician if any of these symptoms develop. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexJan 5, 2022

Thanks for taking the time to give us your feedback. We’re sorry to hear you had a bad experience with Cliradex. We understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. • For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • Another reason may be that you're experiencing a reaction to the T4O from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexJan 5, 2022

Hello Sandra, Please receive our apologies. You ordered on 11/24, we shipped it on the same day, via USPS FirstMile. But for reasons unknown to us, it was delivered on December 21st. We totally comprehend it is unacceptable. As a token for your patience, we are sending you a complimentary box. The Cliradex Team

Response from CliradexJan 5, 2022

Thanks for taking the time to give us your feedback. We’re sorry to hear you had a bad experience with Cliradex. We understand your concern and want to reassure you that a cooling tingling sensation is normal. Cliradex® is a natural, preservative-free eyelid, lash, and facial cleanser formulated from the main component of tea tree oil, 4-Terpineol (T4O). This tingling sensation is a common occurrence with tea tree oil, but a burning sensation is not. If you feel burning, you might be experiencing something else. • For instance, if your skin is already compromised or wounded, it will sting similar to putting alcohol on a wound. The same is possible if you use Cliradex on already irritated or open skin. • Another reason may be that you're experiencing a reaction to the T4O from the tea tree oil. Here are a few tips to using Cliradex if you have sensitive skin: 1) Always test a patch of skin on your arm to see how you will react to the T40, mainly if you've never used tea tree oil. 2) Avoid using Cliradex after bathing as pores may be exfoliated and exposed. 3) Wipe your eyelids and eye area gently while keeping your eyes closed. 4) Avoid getting Cliradex in your eyes. 5) Keep your eyes closed for about 15-30 seconds as the area dries. We recommend that during the application you: 1) Close your eyes firmly. 2) Gently wipe the foam or towelette across the lid and surrounding eye area without pressing it too hard on the eye or into the corners of the eye. 3) Allow the foam or solution to air-dry briefly (15-30 seconds) before opening your eyes. While our products are natural, safe, and effective, we realize that some people are allergic to essential oils. If you continue to experience a reaction, please discontinue the use of Cliradex. If you aren't happy as a result of using our product, contact us at www.cliradex.com. The Cliradex Team

Response from CliradexJan 5, 2022

Please received our sincere apologies. We shipped a replacement order on Dec 8.

Response from CliradexJan 5, 2022

Please received our sincere apologies. We shipped a replacement order on Nov 15. Arrived on Dec 1.

Response from CliradexDec 8, 2021

We are sorry it did not work for you. Thank you for trying.