CleverXReviews of cleverx.com

Consistently I spend a lot of time on surveys that receive no payout. I hosted an expert phone call with a CleverX client and still havent received the $150 part of the contract deal.

Had a couple of successful projects and payouts with them. Had a project in April of 2023 that I completed and my dashboard still reads "payment pending". Every time I get an invite I let them know why I decline yet no resolution on payment.

It took over 6 months to get paid.

I hope someone from CleverX responds. The support team is not responding to my emails. I have been getting invites to participate in research every day this week. When I try to access my profile, I get this message: "The Amazon CloudFront distribution is configured to block access from your country. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation." Please confirm that my country South Africa has been blocked by CleverX and reasons why if possible, so that I can deregister. There is no point in CleverX inviting me to participate in research if they have blocked my country. Thanks.

The platform and surveys are quality and easy to navigate. But, and this is a big ‘But’, the CleverX model is designed to support/serve/advocate for the researchers who pay CleverX, not the participants who respond to the surveys. Participants are told that researchers may decline completed participant surveys without cause, leaving participants waiting weeks, sometimes months, for word from CleverX on the Researcher’s decision to accept and pay for the time & effort you put into responding to the researcher’s survey. I’ve worked as both a Researcher for large, global corporations as well as a participant, the CleverX model is poorly designed without regard for participants which impacts quality of response for researchers. UPDATE: It’s been 6 months, and CleverX never paid me for completed surveys. Their response to feedback like below is canned.

I participated in a survey in August, but I received my payment in December, after a five-month wait. The process was very slow.

Stay away they are big time scam, I keep waiting for my hard earned money, they sent the money to my account but they blocked the account so I am unable to withdraw the money since July and the customer support is trash because they are not even responding to my mail… I keep seeing notifications that I was paid but I can’t access my account, how those that make sense

--- I’ve been collaborating with CleverX for three years, but lately their service has completely fallen apart. For over three months now, I haven’t received any payment for completed surveys. Despite my consistent attempts to reach out through all available channels, they’ve entirely ignored me. This kind of treatment is unacceptable and raises serious doubts about their professionalism and reliability. I’m very disappointed and can no longer trust them as a partner.