Joyce M.
Great Customer Service
Bought a clear pen for my Yorkie and she loves it. Customer service was very helpful with picking the right size. Would definitely shop there again.

Clearly Loved Pets developed the original clear dog pen to provide a safe enclosure for small pets that also had a modern stylish aesthetic so it would be used in the heart of your home, thereby keeping pets where they want to be - with their family. Since we launched the Lucidium Pen in 2016, we have added other quality accessories to furnish pens to make them into your pet's PENthouse.
clearlylovedpets.com (clearlylovedpets.com) has 13 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Joyce M.
Bought a clear pen for my Yorkie and she loves it. Customer service was very helpful with picking the right size. Would definitely shop there again.
jhaleh J.
Excellent company! The product arrived on time, and their customer service was outstanding in addressing all my questions about the pen. Highly recommend clearly Love Pets.
Wendy P.
I have been looking for an acrylic puppy pen for my forthcoming litter of medium breed dogs. As I couldn’t find a UK company that manufactures what I was looking for I was delighted to find that clearly loved pets were advertising exactly what I was looking for and the expansion kits (bought separately) that I could add to make the size of pen I wanted for our puppies. I tried to order and got a message that they could accept an order of multiple products in one order for international shipping due to a glitch in their system and was advised to order the pen and the expansion kits separately. I have done so this evening and have been charged a total of £708.88 shipping and import taxes for a product order of £582.59. I emailed their customer service and explained that I didn’t have an option but to order in 2 separate orders as I couldn’t order in one order and asked for one of the shipping orders to be reimbursed. The reply was very quick that they cant do anything about the shipping costs. HENCE I HAVE ASKED THEM TO CANCELLED my order
Response from clearlylovedpets.comOct 1, 2024
We're sorry you were disappointed with your experience ordering from us. There were 2 different issues happening here. The first is that we had a temporary technical issue preventing an international order to be placed for multiple items that added up to more than 100 lbs. We offered a work around of placing two separate orders, which would have resulted in the same total shipping cost had they been ordered together. This problem has since been fixed. The 2nd issue was that shipping to the UK is extraordinarily expense for our large, heavy boxes. The shipping is determined by UPS, not us. Shipping to the UK is often more than the product itself. We can understand cancelling your order due to this high cost and wish we could ship there for less. Sorry again for the disappointing experience.
A L.
Wired crates and playpens are very dangerous. I’m so happy for this product that keeps my pet safe. Wish it was cheaper and I hope it’s gonna last long.
Michelle S.
I'm in the process of trying to get this company to do the right thing and refund my purchase due to a faulty their dangerous and faulty product that harmed my dog. I do not recommend this product as the clear panels are a Hazard for animals. They can't see it and they do not adjust to it as the company advises. Instead of doing the right thing and refunding my purchase. They are demanding I pay to ship and do go through the hassle of shipping this hazardous nd cumbersome item back on my own dime and my own trouble. Not to mention the trouble this has caused my puppy in injuries due to the clear panels that are a hazard. I'm simple just requesting the company do the right thing and refund my purchase for the hassle and trauma caused to me pet. I do not believe I should have to pay for shipping cost or even have to be hassle with shipping back after all I've dealt with thus far. Please do the right thing.