clearlyfiltered.comReviews of clearlyfiltered.com

I ordered a 3 pack of filter replacements for my pitcher. They arrived all scuffed up with a black film around the top of the filter. I figured I could live with the scuffs, but tried to wash off the black film. Not knowing what it was, I didn't want it to contaminate the water. It wouldn't wash off, so I emailed customer service. I was told it was perfectly normal for scuffing and black film to be on there......horrible customer service!!!!! If they are going to be selling a subpar product at these prices, I'll look elsewhere for filtration! I've wasted enough of my money!

If I could give them a 0 I would, but that is not an option. The company refused to give me a refund for water filters that I never received which amounted to over $100. Customer service told me that in order to receive a refund, the filters had to be "returned to sender", how can I return a product that I never received in the first place. I stopped further filter orders until I get a credit to my account. What good is their product if they charge you for it and don't send it. Maybe the company should rename their company to Clearlycrooks, that would be more accurate as of this writing.

Please be careful with this product and company. I experienced mildew smell and taste with the water filtered through their filter. They tried to say that it must be something in my water. My water does not have that smell or taste. The smell and taste was only In the water filtered through their filter. I have another filtering system and that smell and taste is not there. I complained and asked for a refund since it was affecting my health with diarrhea, bloating and gas. They denied it saying it was past their 30 day refund policy and they could have done it. When I stopped using their filter the problems I was experiencing have gotten better. I will never use their products again. Not healthy and too expensive.

THE WORST customer service. My replacement filters got lost in the mail. CF could not have cared less. smh I DID get a refund -- only after 20+ emails, over two days, when I screamed. I don't think the 'filter' is all that good anyway. I am done doing business with them.

Such a shame - love the company ethos but their customer support is awful and they completely have miss sold the product - made claims that are completely not true. Please stay away.

Two problems... one of the filters I purchased took 3 hours to go from the reservoir to the pitcher. When contacting customer support, they wouldn't replace it because they said it was technically working. Really? So, I cancelled my subscription. When I log in my account even confirms it's cancelled. But, they billed me $150 in August of 2023 and I had to dispute it. Now in June of 2024 they did it again. Don't go near this company or product.

major regrets. very expensive pitcher and filters for one person with minimal use. waste of money. filter only lasts 2 months--it filters extremely slow but water tasted great. I wrote the company they said I may need to change the filter. omg so soon--can't afford that plus the waste. I changed the new filter and the water tastes horrible. I primed the filter correctly. Priming the filter process is a pain and ridiculous!! what a waste of $$$ Im pissed and out of $$$

Horrible customer service. They shipped me a filter that was delivered to the wrong unit number. Instead of making it right, they're insisting I spend hours of my time trying to get "additional tracking information" from the local post office. I'm not sure what they expect it to say? Definitely not going to say "We delivered your package to the wrong unit". Great way to lose a loyal customer who recommended these units to family and friends. At this point, I'll get my money back one way or another, and try a company that treats their customers better.