Clearly Filtered makes advanced water filters and filtration systems that remove hundreds of contaminants typical carbon filters can’t. Its breakthrough Affinity® Filtration Technology targets chemicals, metals, and toxins that can’t be seen, smelled, or tasted, including fluoride, arsenic, and PFAS.
clearlyfiltered.com (clearlyfiltered.com) has 82 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Website
clearlyfiltered.com
Category
Industrial Supplies
Location
Rancho Santa Margarita, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 13% of reviews.
Latest
Most recent review: October 2026.
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Product Never Arrived – Zero Accountability from Clearly Filtered
I placed an order with Clearly Filtered and never received the product. Despite multiple follow-ups, the company refused to take responsibility, claiming the issue was with the shipping provider. The shipping company initially admitted the package was not delivered, then changed their statement saying it was—but could not provide proof of delivery or a signature.
Clearly Filtered completely distanced themselves from the issue and failed to provide any resolution. I paid for a product I never received, and neither the seller nor the shipper can prove otherwise.
A company that treats its customers this way cannot possibly be trusted to treat our water with the care it claims. I’m actually glad I found this out before relying on their filters. I will never do business with them again.
HE
Hecht
Thives charges customers fir filter &…
Thives CLEARLY FILTERED charges customers for filters & never sends them awful garbage bag company USE ANOTHER SYSTEM THIS SUCKS
MS
Mohamed S.
the warranty and customer leaves a lot to be desired.
the warranty and customer service is absolutely horrible. I had a referral account with them which only generated me about 20-30 dollars towards anything on their site. however, the program was discontinued and i did not get this. I did not know this and when i reached out to them, i was told that there's nothing they can do. This is very disappointing since i have raved and supported the company since it's early days. I'd talk to all my family and friends about it.
If the company would be cheap over $20-30 dollars i can't image how their customer service is for other serious issues.
They don't even manufacture their own products, they are simply drop shippers.
Response from clearlyfiltered.comMar 10, 2025
We are sorry to hear that you did not see the email notification regarding the program termination back in 2022, Mohamed. Customers were notified about the program ending along with a timeline to use any available credits.
SR
SR
Customer Service is terrible, package never received
Customer Service is terrible. The package has not moved according to tracking and the message from USPS is that the package was not accepted. Clearly Filtered says it's not their problem and to contact the postal service, which says to contact the merchant. If you want to lose $500 and not get your merchandise, Clearly Filtered is the way to go.
Response from clearlyfiltered.comMar 10, 2025
Sorry to hear that USPS did not provide regular updates on your package. Our records show that your order is scheduled for delivery 3/11/2025. We're happy to hear that with Route your package was protected.
TR
Tricia
Filters are lost in the mail
Filters are lost in the mail , they have been in the same location which is 2 hrs away from us. Called customer service and she said it was our problem to find them. We ordered on 8th and it is the 23rd today, Anyone know of a good water filter pitcher that takes care of their customers?
Response from clearlyfiltered.comJan 24, 2025
Sorry to hear that you haven't received your order yet, Tricia. Unfortunately, as long as a package is marked as "in transit" by USPS, we are unable to take action steps. If there is no update after 15 business days, please reach back out to us, so we can review any options with you.
GW
GW
Poor customer service and bad filter
The filter never worked despite trying to prime it dozens of times using different methods. From day 1, took 2-3 days to fully empty making it useless. I was shocked at how rude the customer support was. They said they refunded me and when I checked, it was a whopping $7. Eventually they offered a "full" refund, but it was still not a full refund. Buyer beware. If the filter had worked or if they would have sent a replacement for their defective product, I would've been a long-time customer, but unfortunately will be switching to a different brand. Reading reviews, I see I am not the only one that's had a similar experience.
JF
Jun F.
This filter doesn't remove enough TDS
This filter doesn't remove enough TDS. After boiling the filtered water, the water gets very cloudy with many mineral residues floating.
Response from clearlyfiltered.comJan 9, 2025
Thank you for your feedback, Jun.
Our filters are not made to lower the TDS reading of your water. TDS meters don't actually detect all dissolved solids; they measure the electrical conductivity of water. Any electrolyte (e.g., calcium, magnesium, potassium) will increase the TDS reading, because the presence of electrolyte ions will increase the conductivity of the water. Our filters are not designed to target those electrolytes that are beneficial minerals.
TDS meters have been marketed as a way to tell if your water is clean or not, but this method of testing your water has a few issues that, without more information, make it unreliable as a measure of water quality:
• First, it only detects parts per million (ppm). Some contaminants are unhealthy in much smaller amounts like parts per billion (ppb) or even parts per trillion (ppt). It is for that very reason that we test to ppb and ppt in some cases. (You can see the full Lab Results here.)
• Second, since TDS meters generally only detect ions, a high reading assumes that all electrolytes are bad. Essential nutrients like calcium, magnesium, and potassium are electrolytes and are big parts of what make water healthy!
• Third, it will not detect other contaminants (e.g., benzene) that are not electrolytes but are still harmful to your health.
• Fourth, organic compounds, like benzene, actually make water less conductive–they increase the resistivity of the water. For example, the conductivity of water decreases when there is a big oil spill. So when organic-compound contaminants are removed conductivity increases. This means the TDS meter, which measures conductivity, will register an increase when the water is cleaner!
• Fifth, mixing with the CO2 in the air during filtration and pouring causes CO2 to dissolve in the water, which forms carbonic acid. Increases in carbonic acid in water also increases the conductivity of water, which may register as an increase in a TDS meter, even though the water did not become more contaminated.
Since the Affinity Filtration Technology used by Clearly Filtered filters is an ionic absorption process, there is a chance that the water molecules and various minerals that pass through the filter are actually electrically charged differently once they pass through the filter. We have seen TDS readings that are higher once the water actually passes through the filter, further showcasing the idea that using TDS is not an accurate means of determining water cleanliness.
As mentioned, any non-electrolyte will decrease the TDS reading. You can actually test this yourself by measuring a glass of water and then pouring sugar into the glass, stirring it, and measuring it again. As you add sugar (an organic compound), you will see that number drop. (We conducted this experiment for ourselves, which you can watch here.)
Simply put, there are many reasons that a TDS meter may show a higher reading after filtration through our products that have nothing to do with increased contaminants–and, in fact, it may even indicate that your water has less organic-compound contaminants.
For an even more in-depth explanation, you can read our TDS blog post on our website!
Please reach out if there is anything we can help with.
PC
PAULINE C.
It’s a piece of junk it broke in a…
It’s a piece of junk it broke in a month. It takes an hour for the water to be filtered and you can’t access the water until it’s finished filtering. It’s also soooo heavy and very hard to handle. I tried returning or asking for customer service and they wouldn’t offer me anything they were extremely unhelpful. Save your money don’t buy this filter.
Response from clearlyfiltered.comOct 24, 2024
Sorry to hear about your experience, Pauline. I see our customer experience team was recently able to send you a replacement reservoir for your pitcher, but if you continue to have issues, please reach out to our team at [email protected].
