clearlyfiltered.comReviews of clearlyfiltered.com

Clearly Filtered should stand behind its poorly designed products. I chose Clearly Filtered for its reputation for clean, health-focused water—but their pitcher has serious design flaws. The top/spout section is permanently sealed (sonically welded), making it impossible to clean internally. Over time, visible buildup developed inside this sealed area that cannot be removed through soaking or standard cleaning. This is NOT user error—it’s a fundamental design limitation. A product intended for drinking water should NOT trap residue—and potentially mold—in areas that cannot be accessed or sanitized. Customer service is equally disappointing. My concern was never actually addressed clearly. I got their "pitch" and excuses. And I received generic cleaning instructions that completely ignored the sealed chamber issue. I was then told the product was out of warranty and encouraged to buy a new one at a discount. When I called, I was even told these pitchers are “not meant to last.” Nice. This kind of response is unacceptable for a premium product—especially one tied to health and safety. Recommending replacement instead of standing behind a flawed design only reinforces concerns about durability and hygiene. At a minimum, I expected a replacement for the defective component or a meaningful solution—not a sales pitch.

Passport Priority Duties and Taxes Paid 5 to 9 business days Shipping $119.55, Tax $119.59, Duty $9.52 Total $248.66 Seriously ? 250$ in taxes ? Time to keep drinking fluoride I guess - their filters are ridiculously expensive anyway - insulting.

Have been customer several years. Previously good filters. Got a bad filter and contacted customer service but they were combative and refused to either replace or credit my account. Being on subscription I had to order new set of filters to replace bad one, but they sent two orders and refused to cancel. They charged my card days ago and had yet to send the order. Bottom line they couldn't care less about satisfying their customer. Also, I like the filters overall but the pitcher is made of very cheap plastic and poorly constructed.

Filters are turning the water a milky white color, and Clearly Filtered Customer Service is not promptly replacing the product or issuing a credit. These filters cost more than $50 each. Clearly Filtered is very disappointing in their response, and I recommend not using their products because they don't stand behind them when they are defective.

Always seem to have to worst experience with their customers service. Had a email come about a subscription I thought I had cancelled and was out of town for a loss in my family, and moved. So they’re sending it to our old home. I contacted USPS and they stated it had not shipped and could not help me, contacted the property I lived at and they cannot do anything because someone lives there, so they would have to send it back. They refused to help And or refund the package, that I’d have to wait for it to be returned to be refunded for a product I didn’t even get. Awful service!!

Long-term customer here: DO NOT BUY - the products are cheaply made and will break very easily. They claim to have great support, but you'll end up wasting weeks going back & forth with agents who just send you instructions on how to repair the product because they are unwilling to send you a replacement. It's a waste of time and imo, the worst way to handle customer service because it does nothing for the customer, only buys the company time and intel used to deny warranty claims. They must have been bought & sold by a private equity firm or something, this used to be a good company but they have completely fallen off and I wouldn't give them another penny.

I installed the 3-stage under sink filtration system... but they aren't making replacement filters right now. Customer support team is absolutely terrible. They just respond with the same robotic pre-written message each time ("production delays"). The problem is that these production delays have been going on for months. It feels like they might be going out of business. I would recommend to stay away from investing into a Clearly Filtered system.

Extremely Disappointed – Poor Performance and Unhelpful Customer Service I strongly advise against purchasing the Clearly Filtered water filter. From the start, the product failed to perform as expected—our first filter did not effectively filter the water at all. Assuming it was defective, we replaced it with a new filter, only to encounter the exact same issue. When we reached out to the company, we were surprised to learn that they only offer a 30-day return window. At that point, it had been just about three months since our purchase. Instead of offering a resolution, their response was to send us a list of troubleshooting steps to try. Unfortunately, these steps did not resolve the issue, and no refund or replacement was offered beyond that. We are now left with a product that does not work and a significant financial loss. Based on our experience, we cannot recommend this product or company. Buyers should be aware of the limited return policy and the lack of meaningful customer support.