Joseph L.
Pathetic excuse for a company, horrible rude customer service that doesn’t care about who they screw!
This company has ZERO ethics! Run away!!! After my accident, my car was towed by the direction of the sheriff’s department on the scene. The car was obviously totaled and I contacted my claims department right away. A few days later I received this email… “We are still investigating coverage and pending contact in regard to your claim. In the meantime, please move your vehicle to a safe location where it will not incur storage charges.” I am out of state and don’t live here, where do they think I can put a totaled car? Then they ask me to go back to said tow company to take photos, as they do not have adjusters that come out. I’ve been waiting about 1 month for this to get settled, my new adjuster “Ericka” is completely useless and rude and could care less. I forgot that it is actually their job to look for a reason NOT to pay out, that’s how insurance companies make money right? Well, she did her job because I now have been notified that my claim has been denied because my visit to Florida to help my family lasted too long and I am no longer a PA resident. Now I’m REALLY stuck in Florida with no car and no way to get back to Pennsylvania and to add insult to injury they keep trying to take my next payment out of my account!!! This is just ridiculous! I have never had such an awful experience! What service do they even provide? You pay the money for coverage, you have to do the footwork yourself and they still come up with an excuse to not pay no matter how obnoxious the reason! This company is a sham and should be ashamed. This is exactly what is wrong with the world today!


